Review Time
Horrible! scammers! do not order from this company.
They use incompetent cheap delivery services that don’t actually deliver to customers. I have clear video footage time stamped showing no one came to deliver not once BUT TWICE!!
THRIVE MARKET is a boon to anyone who wants the best experience shopping on-line.
Prices are competitive, range of items and choices seem endless and the quality is always beyond satisfactory. I recommend membership to "armchair shoppers"...or indeed anyone
First and foremost, this company is in violation of the laws of the State of California and possibly other states. I will get into the other reasons not to do business with this company, but this first.
California requires that if a customer signs up for membership online, they can also cancel online.
However, when I submitted my first cancellation request to Thrive online, they only stopped my auto-renewal, not my initial free-trial membership. When I called their so-called customer service number, I got a BS recording, then their phone service hung up on me.
I went back online and filed a second request to cancel, and after going through no less than 6 computerized "are you sure" responses," I allegedly received a comment that it would be cancelled (just like 3 days ago) and that I would receive a confirmation email. This time, I actually received an email confirmation while writing this review.
This company is misleading consumers and does not disclose its scheme until after one pre-pays for membership.
At that point, the consumer finds out Thrive decides what you should buy and when you should receive it, and will autoship it, which is not convenient at all. Yes, the consumer can go through the nearly $200 in items and decide to keep or not keep, but this is no way a consumer-friendly way for one to shop.
Any discounts they provide are negated by super-high retail prices, so this is no deal for anyone. People should stick with conventional discount grocery stores, even factoring in delivery fees and tips.
Quite frankly, Thrive is nothing but a scam.
They are very understanding and reliable to all their customers they serve and make sure that the customers needs are seen to and done correctly to make sure the customers are happy with the products they are buying
This platform offers a wider range of gluten-free and IBS-friendly products than I've found anywhere else. Shipping is prompt, and the packaging is considerate (just the right amount). The boxes are beautiful, making them great for regifting in local groups. I also had a positive experience with the support team when I needed assistance recently.
The company consistently enhances its customer service experience. While the platform may not always offer the best prices, it remains one of the top destinations for safe and diet-specific products. Shipping is generally quick and dependable.
Thrive Market is a great company. I enjoyed the selection of foods and receiving the packages. The chat agent was great in helping to cancel my membership, which I did ONLY because I am shopping at our local Co-op and cutting back on membership fees. I definitely recommend Thrive Market to others who are housebound, have no access to a local Co-op and want to make healthier food purchases from a company that appears to be environmentally-conscious.
The idea behind Thrive Market is great but they do not honor their promises. I live in Oklahoma and it’s taking over a week to receive my order. It’s just one box and it won’t even be processed for days, not 12-24 hours like they tell you. This has been happening the last couple of months now. I need groceries within a day to two days not 5-8 days later. I tried a frozen box one time and it took a week to get and all of my items were spoiled.
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