Review Time
Is this really how customers are treated? I placed an order, and it took more than 2.5 hours to arrive! I assumed fast food would be quick! There was no contact number available on the website, and the chatbot was nonfunctional. What is going on?!
The customer support AI is extremely exasperating. It provides no solutions and merely repeats, 'Sorry, can't assist with that.' Furthermore, they incorrectly labeled a restaurant as a burger joint, which was disappointing! I suspect the reviews may be fabricated, but I can't verify them on the platform's site!
I placed an order with a restaurant last night. The app indicated delivery would be at a specific time, but it never showed up. I reached out to the platform for help and was told it would arrive shortly. Later, I requested a cancellation and a refund but received no reply. I was left waiting long after the expected delivery time. Very poor service from the platform. The restaurant confirmed the issue was with the delivery person, not them.
Today's food ordering experience was terrible. I placed an order that was supposed to arrive at a specific time, but there was no update, and customer support forms went unanswered. I've been trying to find out the status of my order for over an hour without success. The chatbot is unhelpful and just repeats the same responses. This has been a frustrating experience with no assistance.
I placed an order, but the restaurant canceled it. We ordered from another restaurant, yet the canceled order still arrived, and the courier demanded payment. The courier was aggressive and stated the platform was responsible for the cancellation. Their customer support denied any responsibility, showing a total disregard for customer safety. Ordering from them is quite risky!
My order was wrong. When I noticed it, I couldn't reach the courier, and there was no contact information for customer service—just an automated system. I want a refund. This feels like a scam. It's obvious why their rating is so low; this situation is unacceptable.
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