Review Time
Bad service, I ordered a spare parts last jan26.2026 and still waiting for my order, The website states 5-8 working days( Click bait) but still my order is nowhere to find.. Waste of money here and time..
I contacted Thule via their website to ask if they have a solution for the squeeking issue we hsve with our awning. Within half an hour i received a reply informing me that a package will be sent to my home addres with the solution. That is what i call GREAT CUSTOMER SERVICE. Thank you Thule.
Had to follow up with a service agent because my original query wasn't answered in the timeframe indicated and the answer was that they only provide military discount in the US. Will be looking at other brands for the kit I need.
Worse Delivery experience EVER !!!! If I give it 0 stars I would.Thule make use of cheap delivery services even when you pay for delivery.I ordered a simple small item ( A KEY)Dated ordered 6th January 2026. A month onwards and I still have not received my order. JUST FOR A KEY !!!!!!Apparently their courier warehouse burnt down! SHAME! Nobody informed me. I have to chase them to get the confirmation that my KEY was burnt !Next they use another cheap scape courier service in GLS, send me a track number 9 days ago, and the item is still sitting in FRANCE !!! Let me guess their warehouse got FLOODED by a storm !!???Imagine I had ordered something far more expensive. Not in a million years will I do that! Please take caution on your purchases
Having damaged the lid of our box, Thule are unable to replace or repair it.Having also previously enquired I understand this is not something Thule can do, sadly meaning the roof box will have to be thrown away.Sustainability not being high on their agenda.
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Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Thule - Bring your life
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