thule.com

2.7
2.7 Based on 81 reviews

Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Thule - Bring your life...

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Average Rating

2.7

/
5

81 Reviews

5 Star
33%
4 Star
4%
3 Star
7%
2 Star
10%
1 Star
46%

All Reviews

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Review Time

Freddiemerl allan Carmona
Bad service, I ordered a spare parts last jan26.2026 and still waiting for my order, The website sta

Bad service, I ordered a spare parts last jan26.2026 and still waiting for my order, The website states 5-8 working days( Click bait) but still my order is nowhere to find.. Waste of money here and time..

1
Date of experience: Feb 25, 2026
Freddiemerl allan Carmona
Bad service

Bad service, I ordered a spare parts last jan26.2026 and still waiting for my order, The website states 5-8 working days( Click bait) but still my order is nowhere to find.. Waste of money here and time..

1
Date of experience: Feb 25, 2026
Pavol Rybarik
It took 5-6 emails to understand how…

It took 5-6 emails to understand how can I get 150cm bars on 100cm car bars. Short answers (although correct and documented), mostly saying what doesn’t work, not suggesting what solution Thule propose.

3
Date of experience: Feb 20, 2026
Hans Nocon
Squeeking Thule Omnistor 5200

I contacted Thule via their website to ask if they have a solution for the squeeking issue we hsve with our awning. Within half an hour i received a reply informing me that a package will be sent to my home addres with the solution. That is what i call GREAT CUSTOMER SERVICE. Thank you Thule.

5
Date of experience: Feb 18, 2026
Peter Savage
Useless advice

The agent told me to go to Ford for a Jaguar part. The Ford part is made for Ford by Thule!!! Why send me around the houses? I will order one from China as more helpful.................

3
Date of experience: Feb 17, 2026
Aisling
No military discount in UK and Europe

Had to follow up with a service agent because my original query wasn't answered in the timeframe indicated and the answer was that they only provide military discount in the US. Will be looking at other brands for the kit I need.

1
Date of experience: Feb 16, 2026
The product is not fit for purpose

The product is not fit for purpose, depending on your car, even the recommended fittings won't always offer a secure fitting allowing the weights advised.

1
Date of experience: Feb 15, 2026
Bertrand Dechesne
Quick and precise support

5
Date of experience: Feb 10, 2026
Mario Talotti
Worse Delivery experience EVER !!!

Worse Delivery experience EVER !!!! If I give it 0 stars I would.Thule make use of cheap delivery services even when you pay for delivery.I ordered a simple small item ( A KEY)Dated ordered 6th January 2026. A month onwards and I still have not received my order. JUST FOR A KEY !!!!!!Apparently their courier warehouse burnt down! SHAME! Nobody informed me. I have to chase them to get the confirmation that my KEY was burnt !Next they use another cheap scape courier service in GLS, send me a track number 9 days ago, and the item is still sitting in FRANCE !!! Let me guess their warehouse got FLOODED by a storm !!???Imagine I had ordered something far more expensive. Not in a million years will I do that! Please take caution on your purchases

1
Date of experience: Feb 05, 2026
JEREMY SALMON
Lack of replacement parts

Having damaged the lid of our box, Thule are unable to replace or repair it.Having also previously enquired I understand this is not something Thule can do, sadly meaning the roof box will have to be thrown away.Sustainability not being high on their agenda.

3
Date of experience: Feb 04, 2026

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Business Details

  • Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Thule - Bring your life

  • language https://www.thule.com

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