timpson.co.uk

3.5
3.5 Based on 162 reviews

House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs....

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Average Rating

3.5

/
5

162 Reviews

5 Star
60%
4 Star
2%
3 Star
1%
2 Star
4%
1 Star
33%

All Reviews

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Review Time

Cristian Serban
Hi! I am happy to give 5 stars to Ricky Sheldon, who yesterday went the extra mile to get my spare c

Hi! I am happy to give 5 stars to Ricky Sheldon, who yesterday went the extra mile to get my spare car key working. I met him at Timpson ASDA, Newtown Road, Nuneaton, Warwickshire. Thank you!

5
Date of experience: Feb 21, 2026
Sue Wakerley
Sorted out our passport photos at Timpson in Bromborough. Helen was very polite and helpful. Made

Sorted out our passport photos at Timpson in Bromborough.
Helen was very polite and helpful.
Made applying for our passport alot easier.
Thanks for your help Helen. Would certainly recommend.

5
Date of experience: Feb 21, 2026
Olivia Knight
Tom at Timspon Asda Tunstall is absolutely phenomenal he helped me and was super patient kind and ch

Tom at Timspon Asda Tunstall is absolutely phenomenal he helped me and was super patient kind and chatty! Could not of asked for better customer service, thank you so much for your help!

5
Date of experience: Feb 21, 2026
Taffy Hancock
connor the manager at simpsons, sainsburys torquay has given me a great and excellent service, its a

connor the manager at simpsons, sainsburys torquay has given me a great and excellent service, its a pleasure to me somebody so helpfull and friendly!
richard

5
Date of experience: Feb 21, 2026
I recently visited Timpsons Cambridge inside Sainsbury’s. I wanted to provide feedback for the excel

I recently visited Timpsons Cambridge inside Sainsbury’s. I wanted to provide feedback for the excellent customer service I received from Jedidiah. He was so polite professional and informative to add this is not my usual Timpsons but after this experience it will be now. Thank you Jedidiah.

5
Date of experience: Feb 18, 2026
Katie lou zerafa
I called 3 different stores to find a plaque for a doggy coffin for my nans doggy me and my mum visi

I called 3 different stores to find a plaque for a doggy coffin for my nans doggy me and my mum visited the chatham Asda branch and Liam was extremely helpful and caring with engraving a plaque the perfect size, amazing customer service thank you for being so helpful

5
Date of experience: Feb 07, 2026
Patsy Brown
AVOID THIS PLACE AT ALL COSTS!

AVOID THIS PLACE AT ALL COSTS! I went to have the clasp on my watch fixed and ended up with a defective replacement. I was denied a refund, despite being told they don't issue refunds (which is untrue). After some effort, I managed to get my money back for a faulty part. A self-proclaimed manager shouted at me and carelessly threw my watch on the desk, later damaging the bracelet while removing the faulty piece. The regional manager merely apologized and suggested I go for repairs elsewhere. STAY AWAY FROM THIS ESTABLISHMENT; the service is terrible, and I wouldn’t recommend it to anyone.

1
Date of experience: Jan 13, 2026
Leo Patterson
Exorbitant Key Pricing Compared to Local Options

I was quoted £75 for a door key, while a nearby shop charged only £15. The service claims to support opportunities for everyone, including ex-offenders and marginalized groups, with over 12% of their staff having past convictions. It seems clear now why the pricing is so high!

1
Date of experience: Dec 15, 2025
AF92
Disappointing Experience at the Store

I waited an hour for assistance at the store, which was supposed to be open. The lights were on, and I arrived on Saturday at 4 PM, but the sign indicated it would be open until 6 PM. It seems clear that they aren't interested in serving customers. Very frustrating! Avoid this place!

1
Date of experience: Dec 13, 2025
Maks Bauer

4
Date of experience: Dec 12, 2025

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Business Details

  • House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.

  • email customer.support@timpson.com
  • language https://Timpson.co.uk

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