Review Time
The communication was clear, and there was a sincere effort to provide a helpful and positive resolution. The representative explained my warranty claim situation in a professional manner, instilling confidence that a favorable outcome was achievable. Thank you!
The warranty is ineffective. Claims are dismissed by categorizing all issues as 'wear and tear,' which is excluded under the policy, despite sudden engine failure being listed. They prefer phone calls and do not respond in writing. I am currently contesting a claim denial and will escalate to the relevant authority if unresolved. They likely expect most claimants to be too busy to pursue disputes. Save your time and resources by steering clear of this service.
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The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years — a legacy built on introducing extended warranties in the 1970s and continuing ever since to bring protection, support and peace of mind to drivers, dealers and partners alike.
Over the decades, TMO has worked closely with many of the UK’s most trusted names: The AA, RAC, vehicle manufacturers, national dealer groups, and major vehicle businesses. These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experiences we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable and customer-focussed. Our flagship Aftercare product is built to take the burden off drivers and dealers, helping protect from rising costs, uncertainties, and the unexpected.
We pride ourselves on service, transparency, and integrity. As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change, we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road - every time.
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