Review Time
I’m disappointed that I have to wait until Monday for a technician to repair the oven and cooker, as they’re both malfunctioning. It’s surprising that this isn’t treated as an emergency. The company could improve by addressing these situations with a greater sense of urgency.
I’m disappointed that I have to wait until Monday for a technician to repair the oven and cooker, as they’re both malfunctioning. It’s surprising that this isn’t treated as an emergency. The company could improve by addressing these situations with a greater sense of urgency.
The reason for a one star rating is because i suffer from copd and have a ceiling water leak in the kitchen. i contacted this company and was given a 18day responce for the issue. Because i have copd the damp, and mould on the ceiling causes my resporatory breathing issues to become worse, the telephonist was rude because i asked questions about trying to ask for an earlier date to look at the problem.Very unsatisfied with the issue. They should ask if the repair may cause any health issues .There was a point she said i will discontinue the call...because i asked questions i was unsure of, and she thought i was being unreasonable. Terrible way to deal with clients.
Some problems with on line web site application but since then everything has been really good. Helpline staff so helpful and genuinely caring. Anthea the housing manager of where my Mum is getting a flat has been wonderful! Property is ideal, well looked after and perfect for my elderly mum at her stage of life. So many thanks Together Housing!
Absolutely useless! I've had 3 different "work men" out to sort a boiler which isnt giving hot water or heating and not one of them has sorted the issue! So I am again sat here this weekend waiting in for the 4th one to turn up! I cannot be in "24 hours" for their "emergency" appointments so I have to wait in on a weekend! I've got a ceiling full of mould and its bowing and they still think its leaking and still havent been out! This was 3 weeks ago. I have two small children...they know this and still leaving us with no hot water or heating. Every guy who's come has said something different to me and then reported back to these with something completely different....telling them they dont know the problem or the problem is fixed! If I didnt report these problems id be in trouble....but these just dont do the repairs anyway!! I was suppose to have a gas engineer come to do a gas safety check yesterday between 8am and 4pm and he didnt turn up! If I hadn't been home and he turned up it would be me in bother!! This housing is absolutely disgusting with the way it deals with repairs! Its suppose to be an emergency and im still sat here 3 weeks later with no more luck in it been fixed that the 1st time they come. They're ok taking almost £600 rent on this "affordable home" but cant sort their houses out!
Together housing have been fantastic with me and my adult daughter. We moved into our house two years ago and from day one have been wonderful. We are both disabled and they have helped us with everything we have asked
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