tommyswiss.com

4.3
4.3 Based on 20 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.3

/
5

20 Reviews

5 Star
71%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
19%

Filtered Reviews

Filter Reviews

Review Time

Lesley Erskine
Celine gas lift storage bed

We absolutely love our Celine gas lift storage bed from Tommy Swiss! It was delivered promptly, was described accurately and sold at a great price. We highly recommend Tommy Swiss!

5
Date of experience: Nov 13, 2025
Iryna Mykhaylova
Communication with the store

The staff respond to customer inquiries within minutes and were very helpful with my order! Thank you!

5
Date of experience: Nov 02, 2025
Georgia N
Great customer service they really care…

Great customer service they really care about resolving any issues and are able to do it very promptly.

5
Date of experience: Oct 28, 2025
Kylie Stratman
Great customer service

Great customer service, always helpful

5
Date of experience: Oct 23, 2025
Virginia
Ordering was easy & staff very helpful…

Ordering was easy & staff very helpful with exact measurements. Purchased two items separately as we were so impressed with quality of the first item, exactly what we expected. Easy to assemble. Our friends have commented on items

5
Date of experience: Oct 17, 2025
Great quality and Quick Response

Great quality, quick delivery, very very quick response by customer service.

5
Date of experience: Oct 03, 2025
Alvaro Aravena Sanhueza
Very high quality bed frame and highly…

Very high quality bed frame and highly recommend! Built strong and sturdy

5
Date of experience: Oct 03, 2025
Consumer
Absolute scam

Absolute scam! Do not use! Bed arrived with a mark and nothing like the photos online, they offered a partial refund about 1/5 of the cost.Eventually after numerous emails I mailed the bed back for a refund, it took a month and more emails to even get my refund.

1
Date of experience: Oct 02, 2025
Helen Keir
Easy to navigate ordering and delivery

Easy to navigate ordering and delivery. Great prices and bed was good quality. Small issue with drawers that was promptly dealt with by company.

5
Date of experience: Sep 23, 2025
Great value for money

Positive: inexpensive, the bed is as described, came VERY quickly (next day!), very sturdy!Negative: there are literal hundreds of parts including screws that are very very similar in shape and size and you will need to measure each screw to figure out exactly what part it is referring to in the instructions. I don’t know why they don’t have the parts in labeled packets, it would make life so much easier. Complicated lengthy building process (fair enough, it’s not ikea). From a distance the bed looks very nice, however from behind the fabric is held on at the back by some Velcro. TLDR; Ultimately great value for money as it’s so affordable, and the bed is sturdy, and as described - just a needlessly complicated building process.

4
Date of experience: Aug 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More