Review Time
Most awful experience—it just keeps getting worse. Tommy Swiss initially reached out via email offering a free replacement side for the bed instead of the $100 charge, but since then they’ve completely ignored my responses. I explained that assembling the bed the first time was extremely difficult and required help from three family members. It was stressful and time-consuming, and I’m not willing to go through that again, which is why I requested a partial refund instead.
Being ignored when this issue is clearly due to their poor-quality product is incredibly frustrating. It’s unacceptable, especially considering I paid $500 for a bed that’s only lasted two years. Really disappointing service and product quality.
Most awful experience—it just keeps getting worse. Tommy Swiss initially reached out via email offering a free replacement side for the bed instead of the $100 charge, but since then they’ve completely ignored my responses. I explained that assembling the bed the first time was extremely difficult and required help from three family members. It was stressful and time-consuming, and I’m not willing to go through that again, which is why I requested a partial refund instead.Being ignored when this issue is clearly due to their poor-quality product is incredibly frustrating. It’s unacceptable, especially considering I paid $500 for a bed that’s only lasted two years. Really disappointing service and product quality.
Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any telephone number or anything else . I would really appreciate if you cancel order number Order #20085531 with Charlotte Curved Bed Frame with Four Extra $479.00Large Storage Drawers (Natural BeigeFabric)QueenMarlo Upholstered Bed Base (Snow WhiteBoucle Fabric) for Avikendra Raut 22 great western highway parramatta 2150 pls
I was worried as you can only contact them through email but they actually replied with a detailed and helpful answer within the hour. I was relieved and impressed by their efficiency. Quality is also great. Just needed an explanation on the hydraulic struts for the bed frame
Do not order from this company! We ordered a bed weeks ago and have received no communication from the company whatsoever. Their courier has reported the item damaged in transit 10 days ago and have not received any instructions from the company. I have lodged two service tickets asking for a refund and no reply. Absolute joke and no phone number to speak with anyone. Ticket id 632217 632398. Have since purchased elsewhere and bed was delivered in two days.
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