Review Time
Topo Trailventures boots are poor quality for the money. The glue came loose on the side after about 150 miles of use. I suspect the boots are not design for the often wet and muddy UK climate. I had the boot for a number of years but had received minimal use. Topo were unwilling to exchange the shoes as they were outside of warranty. In fact they never actually bothered responding to my request for an exchange.I have found Altra and Merrell boots to be much better quality at a lower price than Topo. I won't buy from Topo again.
Really disappointed. Ordered some shoes and tried to return some and was planning on exchanging the others. That wasn't possible, so submitted returns forms and was sent two codes. I contacted Topo and asked about the best way to return the shoes. I have messaged via their website one week ago, via Facebook, and via Instagram just to ask how best to return the items and no answer. I'm worried about the refund too given their appalling customer service. Such a shame as I had high hopes for a new wide toe box running shoe.
The second part of shoes and the heel tab has failed yet again. The shop will not refund due to the rep having to see them, and I am without a pair of shoes for over a week. I would not buy these running shoes as they are not fit for purpose. I carefully untie all my shoes before putting them on, this customer service is poor and has resulted in a lost customer.
Appalling customer service. After ordering boots in January, receiving a faulty pair, then a faulty replacement, I am still attempting to secure a return & refund, receiving no replies to my communication. Topo Athletic in America have been really helpful, and recently informed me that they are finding new UK suppliers, ending their contract with 2Pure. I am guessing that this means I have more than likely lost the money spent on these, which were bought as a birthday gift. I'm currently looking in to my options!
Topo are a US brand, fairly new to the UK market I believe. I couldn't get their shoes in any local stockists so took a punt on ordering online. My order was dispatched the next day and arrived the day after that. Unfortunately my shoes didn't fit perfectly and Topo UK don't do free returns (which is a shame because the US arm does, and in the US you can try out the shoes outdoors and still get a refund if no good). But, I figured that with free postage, paying for return post isn't so bad compared to if I'd driven to a store to try them on. My refund was processed within 24 hours of them receiving my shoes back. One positive of paying for return is postage is that I used Royal Mail Special Delivery, so no waiting for Hermes to finally decide to return them and a tracking system that actually works!They also don't do exchanges, you have to place a separate order, but with the quick turnaround times that wasn't a problem. My replacement shoes were perfect and they're fantastic - best running shoes I've owned!
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