Review Time
The score does not reflect the customer service agent, who was very friendly and helpful. This score is because the online portal is terrible and never records when I submit meter readings. Ayabonga desires 5 stars. I wish there was a way to do this separately.
I spoke with a representative today who was very friendly and helpful, making the process seamless. They even offered to send instructions for navigating the site if I needed them. Overall, it was a quick, professional interaction—one of the best experiences I've had with an online chat service.
The web chat response was nearly instantaneous, with no long waits. The representative offered the information we needed in a courteous and friendly way, clearly being an asset to the company, especially in a field often filled with staff ranging from disinterested to uninformed. Truly a refreshing experience!
The web chat response was nearly instantaneous, with no long waits. The representative provided the information we needed in a friendly and polite manner, clearly a valuable asset to the team, especially in an environment where many staff can be disinterested or uninformed. A refreshing experience!
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