totalgp.com

4.8
4.8 Based on 100 reviews

...

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Average Rating

4.8

/
5

100 Reviews

5 Star
90%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

The score does not reflect the customer service agent, who was very friendly and helpful. This score

The score does not reflect the customer service agent, who was very friendly and helpful. This score is because the online portal is terrible and never records when I submit meter readings. Ayabonga desires 5 stars. I wish there was a way to do this separately.

4
Date of experience: Feb 26, 2026
Diane Fisher
Had a great conversation today

I spoke with a representative today who was very friendly and helpful, making the process seamless. They even offered to send instructions for navigating the site if I needed them. Overall, it was a quick, professional interaction—one of the best experiences I've had with an online chat service.

5
Date of experience: Jan 16, 2026
Edison Patterson
Extremely courteous

The interaction was very polite.

5
Date of experience: Jan 16, 2026
Leo Long
Efficient assistance received

The representative was extremely efficient in addressing my queries today.

5
Date of experience: Jan 16, 2026
iB3lgium58
Help with cancellations via chat

I used the chat to find out how to cancel my contract as we are switching suppliers. The chat was very effective, and I received a quick response with the necessary instructions. Thank you!

5
Date of experience: Jan 16, 2026
Xanoop17
Immediate web chat response, no waiting required.

The web chat response was nearly instantaneous, with no long waits. The representative offered the information we needed in a courteous and friendly way, clearly being an asset to the company, especially in a field often filled with staff ranging from disinterested to uninformed. Truly a refreshing experience!

5
Date of experience: Jan 15, 2026
nessyne44
Excellent support

The representative was very helpful with all my questions.

5
Date of experience: Jan 15, 2026
Eadwulf
Achieved my goal

I received a quick response, my query was resolved, and my details were passed to the sales team as I requested. The representative was very polite and displayed excellent grammar and punctuation.

5
Date of experience: Jan 15, 2026
Adrian Johnson
Rapid response

The web chat response was nearly instantaneous, with no long waits. The representative provided the information we needed in a friendly and polite manner, clearly a valuable asset to the team, especially in an environment where many staff can be disinterested or uninformed. A refreshing experience!

5
Date of experience: Jan 15, 2026
Very supportive assistance

The representative was very helpful.

5
Date of experience: Jan 15, 2026

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