Review Time
I highly recommend using TMS for your move. We recently moved abroad from the UK in a very busy time for us where there was a lot of uncertainties. In addition to being the best quote we received, they delivered high quality customer service. A special thanks to Christian from TMS who supported us along the way and gave us peace of mind regarding the collection, storage and delivery of our belongings. Great communication and responsiveness throughout.
Total Moving Solutions made moving so easy and nothing was too much trouble for them.Any questions that I had were answered with great detail and they reply with emails very quicklyCollecting the furniture and boxes from the house was done so quickly and professionally as was delivery to our new home, again nothing was too much trouble for the lads collecting and delivering and I can not speak highly enough of them.
An amazing Team that delivered a service flawlessly. Communicated every step of the way and responded to all queries they same day, if not with in the hour! I highly recommend, and should I move again.... I would not hesitate in using them again.
I find it difficult to write this review but feel like I should as I appear to have exhausted all avenues directly with Total Moving Solutions.If you take nothing else away from this review, what is factual is that, we did not receive everything in our shipment and of what we did receive, a number of items were damaged.It was not made clear to us during the process of selecting a partner for our international relocation (US > UK) that TMS would be selecting third parties for all stages of the move. This is not a problem in itself but it is the selection of partners that must be called into question after the service we received. TMS were not the cheapest quote when we researched movers but they made us feel most confident so our experience is doubly frustrating.The first issue came during the packing of items. It was clear that some of the movers on the US side were not experienced or taking proper consideration during packing and on multiple occasions we had to ask them if they would re pack items. The most visible items this happened for were furniture and bikes and this was an area where a number of these items arrived damaged. In addition, we were told that 3 movers would complete the packing in a day and then when they arrived they said they would need 2 more movers to finish in a day. We agreed to this as we felt we had little choice but that then resulted in additional costs for providing food, refreshments and tips (as is the US culture). Never mind, we thought, a small cost and everything was packed. The items were then transferred to be moved into a separate 20ft shipping container for the move. As an additional FYI we were recommended a full 20ft container for our move based on the survey and for reducing the risk of losing items but on opening the container when it arrived, at least a third of it was empty.Fast forward to delivery and once we received the container, the date having changed last minute and extra storage costs incurred unnecessarily, it was unloaded to our storage unit, as we were in between places. The 2 delivery men worked fast, explaining that they had other jobs to get to. Not all items were crossed off but they reassured us that it was all there and and we trusted them, seeing that it was a sealed container when they opened it. At this stage our storage unit was completely full, so after assessing and reporting damage we could see, we waited to find a place to live to be able to properly unload. This took a number of months and once in place, we unpacked and realized that a number of items were missing, including high value visible electronics. We reported this to TMS and were informed that nothing could be done as the period for reporting had expired. (I will note, they did show willing with some emails to look into it but it came to no resolution and no offer from themselves or the insurer to make amends). Whilst I can understand having a time frame, our situation made it very difficult to make a proper assessment of our shipment.So in the end we have been left with a number of items missing and additional items damaged. For such a high cost service, the lack of empathy or willingness to provide some apology and compensation is distressing and undermines any trust in the partner. For TMS, it is concerning that they do not appear to have vetted their partners appropriately. The items were likely lost or disappeared on the US side and some of the movers that visited our property were not diligent or suitable removals experts.Unfortunately we cannot recommend Total Moving Solutions because for a large sum of money you would expect piece of mind and support if anything went wrong instead we were made to feel stupid for not following due process properly and as if it was our fault that items had been misplaced.
Moving with this company was the best decision I could have made. I relocated from the UK to Spain, and from the first moment, Christian and his team maintained constant communication, providing me with necessary and detailed information at each step, from required paperwork to helpful advice. On the day of the move, the team was friendly and efficient, and all my belongings arrived in less than a week and in perfect conditions. The unloading process was equally pleasant. I'm very grateful to TMS because, despite my initial fears about the moving process, they made it easy and uncomplicated.
A fantastic company that truly eases the stress of moving home. My experience with TMS was excellent throughout. They were friendly and helpful, clear and efficient from beginning to end. My removal was managed by Christian, who kept in touch on a regular basis with help and updates on the removal process. The packing team were equally impressive. They treated my stuff with such tremendous care. I took the option to have some boxes packed by TMS' team, and I was very happy to have done so, as they packed some fragile items with great skill. Overall, I was very impressed with their efficiency and their human touch. I can wholeheartedly recommend them. They are indeed top of my list for any future move!
Claim your business profile now and gain access to all features and respond to customer reviews.
Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.
All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).
With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.
See more
canvaslot.com
expresscabs.co.uk
autonutslife.com
luxuriesunlocked.com
eyemartexpress.com
jacksew.com
papritech.com
jrttravel.co.uk
silkflowerhouse.com
crescenthillpublishers.com