Review Time
First off I don’t care for reviews but these people are something else . At first walking into the place you get that warm smile . I needed some glasses so the person behind the counter directed me to the area if men’s frames while she explored my insurance coverage. I had found a few options I liked . But once she saw the price of what was in my hand vs how much the insurance was worth she quickly directed me to far more costly frames . Honestly they looked and felt
The same but greed kicks in and more commission for her was better . Needles to say that was my first and last time I will visit them . The attitude changed instantly after that . You get that unspoken feeling like you’re not welcome and I’m waiting their time . The true colors appear. Thanks but no thanks .
Bossie city airline drive location
Will never order again! Lied to me several times about where my glasses were. The first round after a week was they messed up the coating on the glasses. The second week they said they were mailing them in a day. After 14 days, three different people said they mailed them, have them in the lab, or the post office hasn’t picked it up yet. See the problem? They advertise 80% of their glasses ship next day. Some are done in an hr. I guess some take three weeks and lies along the way about the status of your order. Never, ever again. Who knows when I will see them. Most positive answer was I’ll have them before a month is up. Also, btw in the store my glasses were over $600. Online, same pair, was $300. Zero stars if I could rate them lower.
Jenni was extremely helpful and explained all warranty and add ons. I was given an hour for them to be ready and they were ready in 40 minutes. I highly recommend in an emergency situation and glasses prices are affordable, but same day is the best overall!
My family has been loyal patrons of this establishment for over 20 years, and we have consistently been pleased with the quality of products and services! A heartfelt thank you to the fantastic support provided by the team at the local branch!
I visited the store to have my elderly mother's glasses adjusted, and although it was busy, I hoped to get her help quickly since she was tired. When I approached the counter to ask if they could assist us next, a woman, whom I believe is named Amy, rudely told me to wait my turn and that there are no exceptions. I was taken aback by her attitude; it was the most disrespectful behavior I have ever experienced in customer service. After leaving, she mockingly said goodbye, which prompted me to contact my attorney. I will ensure that this situation is addressed appropriately, as I believe this individual should not be working in customer service. I cannot recommend this store while she remains employed there.
Easy access to many frames of all prices. I like that you can try them on. And finding how many mms apart my pupils were was a bit tricky but doable and a great thing to be able to do on the site. Free shipping! Now I am just waiting to see my glasses.
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