Name: travall.com
Telephone: 8554480000
Rating: 3.9

AznWarrever19 Guest

Excellent products, but customer support is lacking.

The products are impressive, but don't expect much from customer service or real assistance. I own a vehicle with a panoramic sunroof, and the dog guard for my model is reportedly incompatible. I found an online statement from the company from 2019 acknowledging this issue. When I reached out to inquire about production status after six years, I received a generic response listing all products without any confirmation or denial. This is certainly not the service I expected. I will consider other options that are also more affordable.

Date of experience: Jan 19, 2026

Tyra Johnson Guest

1 month ago

Lack of customer support

The products are great, but don't expect any level of customer support or assistance. I have a vehicle with a panoramic sunroof, and the dog guard for my model claims it doesn't fit this version. I found an older statement from the company acknowledging the issue, but when I reached out to ask if it was being addressed six years later, I received a generic response without any confirmation. This is not the service I expected. I'll be looking elsewhere for my needs.

Date of experience: Jan 19, 2026

Jace Johnson Guest

5 months ago

Shipping issues

Recent changes in regulations have turned shipping from international companies into a nightmare. I've been waiting over three weeks for a delivery after my initial order arrived promptly. Customer service says they've contacted the shipping company but also tells me to reach out to them directly, while the shipping company insists I should contact the seller. It's easier to just buy domestic products to avoid the hassle.

Date of experience: Sep 23, 2025

MA Guest

5 months ago

Positive customer service experience

I bought a set of roof bars for my vehicle. There was a minor issue that was resolved amicably by a representative. Thank you for your assistance; it was greatly appreciated, and I'm happy to give this a five-star review.

Date of experience: Sep 07, 2025

Dexter Turner Guest

9 months ago

Excellent fit and service

I purchased a dog guard, divider, and gates for my vehicle and am extremely satisfied. They fit perfectly and were custom made for my car. The delivery was quick, the quality is outstanding, and the customer service was excellent. Great value; I highly recommend it.

Date of experience: May 20, 2025

MR61 Guest

9 months ago

Incompatible parts

I ordered a guard and divider for my vehicle but discovered that the divider doesn't fit without purchasing an additional component, which is quite costly. This was not made clear during the ordering process.

Date of experience: May 16, 2025

Japse Guest

10 months ago

Quick delivery and excellent quality

I ordered a bumper protector and a boot guard for my vehicle. I received a prompt response to my inquiry, and both items were delivered quickly. The quality is outstanding and they fit perfectly. Thank you for your service!

Date of experience: Apr 25, 2025

Ian Sanders Guest

1 year ago

Very positive experience

I've had a very good experience with this company. I purchased two dog guards for different vehicles, and they fit well without any rattles. When I needed to return one, the service was excellent with a prompt full refund. Thank you!

Date of experience: Feb 17, 2025

zegoboy Guest

1 year ago

No response to inquiries

I've sent two emails asking about compatibility for a newer model but haven't received any response. Their website only lists older models, making it impossible for me to place an order. It seems they are not responsive.

Date of experience: Feb 13, 2025

Levi Patterson Guest

1 year ago

Limited spare parts availability

Be cautious if you decide to purchase products from this company. I tried to obtain new parts for a dog guard and was informed that spare metal pieces are not available. If any parts are lost, you would have to buy the entire unit.