Name: travelex.com.au
Telephone: 1800440039
Rating: 4.5

Lesley Mayne Guest

The online process was easy , even for someone like me who is not that tech savvy. They kept me inf

The online process was easy , even for someone like me who is not that tech savvy. They kept me informed at each step. It was a great experience. The rates were better than my local exchange .

Date of experience: Feb 21, 2026

deirdreclark Guest

1 week ago

I always order my cash online as get a slightly better rate and pick up is easy and free at my local

I always order my cash online as get a slightly better rate and pick up is easy and free at my local travelex in Robina. Interesting though, the rate is better on a travel card.

Date of experience: Feb 17, 2026

Paul H Guest

2 weeks ago

I ordered online and everything was ready and waiting, as scheduled, when I arrived at the Travelex

I ordered online and everything was ready and waiting, as scheduled, when I arrived at the Travelex service desk. The Customer Service Officer was friendly and helpful.

Date of experience: Feb 11, 2026

Gail Downey Guest

2 weeks ago

The lady whom I think was called Carol was very efficient and friendly. She gave me a few tips etc a

The lady whom I think was called Carol was very efficient and friendly. She gave me a few tips etc and I will definitely go back to this branch again mid year when I go travelling again and need more cash.

Date of experience: Feb 10, 2026

Jorge Alarco Guest

1 month ago

The online service is good but as a customer I would like to choose the mixing of the notes because

The online service is good but as a customer I would like to choose the mixing of the notes because I have received too many small notes. Maybe Travelex can suggest the mixing and the customer can change and confirm.

Date of experience: Jan 31, 2026

Perry Rogers Guest

2 months ago

Caution - avoid this service at all costs.

Caution - avoid this service at all costs. Closing the account and retrieving funds is nearly impossible, and they impose fees for inactivity. The support team is virtually nonexistent. Stay away!

Date of experience: Dec 03, 2025

Dandyskillz Guest

3 months ago

CAUTION - Avoid this money card!

CAUTION - steer clear of this card. Closing the account and retrieving your funds is nearly impossible, they impose inactivity fees, and customer support is lacking. Avoid at all costs!

Date of experience: Dec 03, 2025

LB Guest

3 months ago

Appreciation for excellent service

Thanks to the staff member at the location for her outstanding service this morning. Her professional and friendly demeanor made purchasing currency for my son's trip a breeze.

Date of experience: Nov 29, 2025

Xibi7410 Guest

3 months ago

Reliable service with great communication

Great communication and dependable service; my money arrived as expected.

Date of experience: Nov 28, 2025

Alex Parker Guest

3 months ago

Exceptional customer service experience

The representative at the company was incredibly helpful. The funds arrived earlier than expected. When I collected the money, another friendly staff member assisted me. Overall, a fantastic experience.