Review Time
The rates are acceptable, but I can't seem to stop the weekly emails regarding my usage. I've tried multiple times to unsubscribe from these notifications, yet since I live alone, my usage is stable. I reached out for help, but they couldn't assist, and I can't find an unsubscribe button. They function like any other utility provider, yet they think I need this unnecessary information every week. While I'm not wealthy, I could manage a slightly higher bill to avoid these emails.
The rates are reasonable, but I can't seem to stop the weekly emails that outline my usage. I've tried several times over the years to unsubscribe from these notifications, but since I'm the only one in the household, my usage remains steady. I called for help, but they couldn't assist me, and I can't find an option to unsubscribe. They act like any other utility provider, yet they insist I need this unnecessary information weekly. While I'm not affluent, I could manage a slightly higher bill if it meant avoiding these emails.
If it weren't for the requirement to give at least one star, I wouldn't have rated at all. I'm extremely frustrated. The customer service has been the worst I've encountered. I spent two hours on the phone trying to reach a supervisor, enduring over 30 minutes on hold during each of my three calls, and no supervisor was ever available. If you want high bills and subpar customer service, this is the provider for you.
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TriEagle Energy, a Texas-based electricity provider, offers residential and business plans with straightforward pricing, renewable energy and flexible term lengths.
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