Review Time
I have been writing reviews on Trip Advisor for many years. I also look at other reviews for info about the resorts. I find it very interesting that most resorts have a 4.5/5 rating and that places them (for example) #14 of 21 in the location. For me, 14 of 21 place it in the bottom third and should not be a 4.5/5. With thousands of reviews that go back over 10 years, these ratings are useless. But it is a reason Trip Advisor can give an "award" to the resort that they can place on the wall in the lobby with the other useless awards from other travel companies. Also with thousands of reviews, a single poor or terrible review is not going to change the rating. They should change the ratings so they include only the last 100 reviews or reviews in the last 12 months as resorts do change. Also there are lots of reviews written by staff or people who have very little travel experience. I know the first time I went to an all inclusive resort, it blew me away. Now that I have been to dozens of different ones, I am very critical of some of the smallest differences and have different expectations of a place that charges $150/night and one that charges $500/night.I have tried to contact Trip Advisor directly with these concerns but cannot find a contact. Their contact information is just for their customers, the hotels, attractions, etc that pay them for their marketing services. I thank TrustPilot for an avenue to tell Trip Advisor what I think
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