Review Time
Very disappointed with the trip advisor reviews process. I have had to re right the review 3 times & then it gets removed. How can you give a honest review when trip advisor will not print it. So it’s sided with the business not the customer
I will continue writing bad reviews until I get a human being (and not a bot) to respond to me with an adequate response, for a refund for a Sunset Sail cruise that we did not attend due to the poor weather conditions. Thu, Jul 3, 2025 • 2 Adults, 2 Youths$317.82 USDConfirmation #: 1661575433Booking Reference #: 1277688403On the day of, when the dangerous weather came in I contacted both Viator (spoke with a non English speaking person who did not help) and I contacted the tour operator who admitted water conditions were not “ideal” but they’d still go out. I HAVE 2 YOUNG CHILDREN. I WILL NOT GO OUT ON AN OCEAN WHEN EVEN MY HOTEL PUT UP RED FLAGS AND DID NOT ALLOW US IN THE WATER. I have stated several times that as of September 1, 2025 THERE IS NO ACTIVE Charge back with our financial institution. I’ve talked to them several times and they have continuously told me that TripAdvisor/Viator is the one who should issue the refund. Please do not email me stating that there is an active charge back when in fact, I have two letters stating that based on our financial institution, that has been closed. Again, I’m requesting a refund for a sailing trip. The sunset cruise should have been canceled based on poor weather conditions. You should show good faith to your customers that safety comes first; and not putting money in your pocket and putting your customers at risk. Escalate this to management please.
Used to be about actually reviewing hotel/trips etc, now it takes about 30 mins to actually find a review. All they do is try to sell you stuff. Such a shame they have been greedy and made it all about money. No point in using the site anymore….its useless.
My home is currently registered on Trip Advisor as a rental. This has not been the case since i have owned the property. Despite multiple requests to both Trip Advisor and Google they are actively refusing to remove the listing. Despite it being incorrect, outdated and quite frankly dangerous. I have now had two separate incidents of people turning up at the house, walking through the garden and peering through windows in the belief that the house is for rent. This is dangerous and unsettling. I have contacted the police who tell me there is nothing they can do until such time as there is criminal damage. Totally baffling how Trip Advisor gets away with this kind of behaviour. This has been going on for over a year.
Fake reviews from '1 contribution ' visitors are rife and usually follow a genuine bad review. This is seemingly allowed . Censorship of genuine positive reviews following more than one visit . Told it was too similar when it was completely different. What a strange and unhelpful platform.
The Royal Azul Thalassa, The hotel is very good, the only option in all inclusive is the buffet. The common areas are really nice and well-kept. I can't say the same about the rooms. We booked a premium room, but they gave us a room facing the air conditioning units and it was very noisy. We complained, and they ended up giving us a room for disabled people, without a telephone and with a shower area that, in addition to a leak in the ceiling, the water from the shower flooded the entire bathroom. Despite all this and some of the staff being unfriendly and even rude, I believe I will return. Hopefully next time the room will be truly premium.
I received an e-mail today to let me know that Tripadvisor are making changes to their membership programme and that I will automatically be enrolled and abide by their T&C's. The e-mail appeared to originate in the US. I do not use any 'apps' and have never knowingly subscribed to Tripadvisor. After an exhaustive internet search, there appears to be no way to contact them to opt-out. I am not sure this complies with UK DP regulations, but either way it's very shoddy behaviour. Would rank zero stars if that was an option.
Trip Advisor has removed a review of my horrific stay in June 2025, at the Houda Yasmine hotel in Tunisia 3 times!! Although my review included photographic evidence and was 💯 accurate the company insists on not allowing the public to gain a honest opinion of this place. They are not as transparent as they should be, this is unacceptable when people use the site when deciding on important issues when planning holidays
I’m afraid that Trip Advisor is censoring its reviews with sinister intent. I recently composed a restaurant review for the platform which was:a. accurateb. politec. removed as an “ineligible experience” (apparently, good experiences tend to be more- um- eligible) Compromised review platforms are really just propaganda. Legitimate reviewing platforms like Yelp and Facebook had no difficulties with my review. I like my food hot but don’t care for cooked restaurant reviews. Shame on you, Trip Advisor!
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