Review Time
I placed an order for mini helmet models and model cars back in November, but they have STILL not been shipped. Despite sending six emails, I have received absolutely no response. My last two orders were sent after 3 and 5 weeks, but this one has been pending for 8 weeks now. They don't even acknowledge my emails. I requested either the shipment of my items or a refund, and I feel like I've been scammed this time. I strongly advise against purchasing from them. It feels like a gamble.
I ordered some mini helmet models and model cars in November, but they have not been shipped yet. I've sent six emails with no response. My last two orders took 3 and 5 weeks to arrive, but this one has been pending for 8 weeks. They don't even acknowledge my emails. I requested either my items or a refund, and I feel scammed this time. Avoid purchasing from them; it feels like gambling.
The customer service is terrible and cannot be trusted! I pre-ordered a half-scale helmet 8 months ago and paid in full, but despite repeated promises, it was never sent. After seeing the item in stock on their website, I requested a refund, and now they are ignoring my emails. Given this poor service, I believe this company is dishonest. I lost €230 and have no recourse since they don't accept PayPal. I wonder why that is?
I placed two orders on October 1st and 2nd. It's been over a week with no tracking information. I tried contacting them through their website chat and email but received no reply for two days. This was my first time ordering from their site, and regardless of the model quality, their customer service has already left a bad impression. I hope they take these comments seriously and improve their service.
I placed an order through their website using a discount code that worked, but when the order crashed, I had to redo it without the code. After messaging them, I was told the code didn't apply to my order, even though I provided a screenshot showing the discount. Instead of honoring it, they canceled my order, deactivated my code, and told me I was too much trouble. Terrible customer service.
Do not purchase from them. I placed an order in June and have contacted them multiple times without a response. They don't accept PayPal, leaving no way to file a claim. I've lost over €80. I requested an exchange for a model that seems unavailable, but there has been no reply.
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