Review Time
We were Tru Green customers for almost 40 years, until this past December. Started getting calls from them that they hadn't received payment for the last treatment of the year, checked with Bank, yes check had cleared, so why the calls, when checking with the bank, they found that the check had been signed and cashed, but not by Trugreen. After a few calls to trugreen, I was told by customer service that someone associated with trugreen had stolen and cashed several checks. Noone from the company ever contacted us with this info, I had to ask for a refund, they weren't offering one. This has caused a major headache, bank accounts had to be closed, much stress, and never an explanation or apology, needless to say, no longer trust doing business with this company.
We started the service the first guy never showed he went to the wrong house sprayed their yard and never came to redo our yard. We paid over 1700 to have our yard done front and back.. the guys that did come only sprayed the front and left after 5 minutes never touching the back yard. It was a fight to get the service cancelled. Terrible company
Never give them your contact info. I did about 5 years ago, and I still get cold-called about 5-10 times per season to ask if I need their services. I ask each time to please remove me from any list. What an annoying, pathetic company.
Extremely poor. If they put even 1/10 as much effort into your lawn as they do into selling you stuff, they would be a solid company. I have had to complain about them not treating my backyard, then when they did start treating it, there was a patch in the back yard on the side of my house that they never treated once after a year of service. They left my gate open and after they left I found my dog out in the street.Another issue is them leaving signs in your yard for advertising, If they want to advertise they should ask me or pay me, I complained after hitting it with my lawn mower (I don't see so well), they said they were required by the company to do so, they refused to stop, when I called to cancel he took 5 attempts to try to get me to reconsider and give me a discount. Its funny you don't need to call to sign up for the service; but have to call to cancel the service.I would not recommend trugreen as a lawn care provider, find a small local company that cares.
South Florida area. I had positive results three years ago, so I tried them again this past year. My lawn actually got worse. I now have sedge and abundant goosegrass that I didn't have before, with significant patchy areas. The corporate customer service was terrible, although the local customer service was better. The technician I had for my final service was helpful, but he couldn't make up for the 8 previous, futile visits. Trying to cancel the service is not possible on the website (my app hasn't worked since I restarted the service), so now I have to call during business hours to get the hard sell and excuses just so I can cancel. Would not recommend!
TruGreen USED TO BE an excellent lawn service company with well trained and well equipped staff. Unfortunately, they have become a high pressure sales organization that provides a poor quality lawn service with the empty promise of a free retreatment if your not satisfied.
We were Tru Green customers for almost 40 years, until this past December. Started getting calls from them that they hadn't received payment for the last treatment of the year, checked with Bank, yes check had cleared, so why the calls, when checking with the bank, they found that the check had been signed and cashed, but not by Trugreen. After a few calls to trugreen, I was told by customer service that someone associated with trugreen had stolen and cashed several checks. Noone from the company ever contacted us with this info, I had to ask for a refund, they weren't offering one. This has caused a major headache, bank accounts had to be closed, much stress, and never an explanation or apology, needless to say, no longer trust doing business with this company.
I contracted TrueGreen in good faith, based on assurances for a better lawn. I noticed zero improvement as well as the expansion of weeds and invasive grasses after two months. My "technician" advised me that TrueGreen had no treatment for the invasive grass. He advised me to "use Roundup and then place sod". Next month, I called and asked for a service manager to take a look. I was scolded by the CSR and told I needed to follow "protocol". I asked what that was and he said..."A tech needs to evaluate if there is a problem and if so, will contact a supervisor". Next "technician" told me that the lawn was over-watered (Sprinklers ran twice a week). I showed him the weeds...he hand-sprayed those. Two months later, lawn looks even worse. Invasive grass now covering 40% and weeds still coming up around walkways. The only new grass was now turning brown and dying. Completely different "technician" advised...."That's brown root rot" WTF?? I asked him if he could treat it. He shook his head and said "Too much water". These folks have no idea what they are talking about. They are SO overwhelmed by complaints that they develop policy to ignore and hope the client doesn't cancel. I just did. It took about 20 minutes of begging to finally get them to cancel. Same old promises of attention. Nope.
If you’re thinking about using TruGreen for lawn service think again. Had a sales guy come and check the lawn he gave me a prepaid price that we agreed on, a few days later I check my statement and he went back into the system and charged me more. I called to cancel the service they offered me an even lower price than I was first quoted at so I agreed. Months go by I don’t see any improvement I called and told them what kind of grass I have they said they been using fertilizer for a different type of grass. I finally canceled with two months left on prepaid service was told I would get the remaining balance it took over a month the receive the refund and it was less than what they told me I was getting back. To make a long story short you’re lawn will look better if you take care of it yourself with less headaches
TruGreen billed me for services outside the 1 year contract. The reason they gave for not performing the services during the contract period was the weather. Performing the services after the contract ended created over $300 in charges.I was informed there would be charges, I thought they were simply rescheduling to do the promised lawn care.There was absolutely no way to get beyond customer service to reach any intelligent life.They said it was in the small print that once the contract ends, it doesn't matter if Trugreen fulfilled the 7 visits during the year or not.Absolutely would NOT recommend.Plus the lawn looked no better and crab grass seems to have spread even further.HORRIBLE company.
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TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.See more
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