Review Time
Buyer beware. They automatically sign you up for a subscription service and the company will ship you an order 6 months later without any advance notification or warning - and then try to make you pay for shipping both ways and restocking fees if you try to return. You don't even have a login for the page (i.e. you don't set up an account which would give you an indication that you're setting it up).
The customer service is terrible, before I used to buy the vitamins with not problem now they force you to subscribe, this is my last time using the vitamins my boys r being using it for 5 months ( I haven't seen much different) but I said that I would finished the 6 months period
My son really wanted to try their products. I bought him the protein powder, the growth capsules, the sleep gummies, and the brain gummies for Christmas. The protein powder is one of the worst tasting drinks I've ever had. We tried it with water, milk, in a smoothie. Gross. Neither one of us could drink it. The brain gummies smell and taste like fish and made us feel like we were burping fish oil for hours after. The sleep gummies are fine, although I'm not sure they really do anything. And the growth capsules are easy to take. The reason I give the bad review is for their customer service. When I purchased, I saw claims of "money back guarantee." I should have read more closely. They only give you your money back if the product is up-opened. How can you try something without opening it? So no you can't get your money back. I emailed them and said I had a few unopened bottles. I can't return those because I'm outside the 30 day window. This was a Christmas gift so I bought them a few weeks before Christmas and tried them for a week but I was still outside the return window. I asked if we could be offered a discount on some of the products we did like because the other ones are inedible. Nope. Don't fall into this scam. I should have done more research. There are much better tasting protein drinks out there and upon looking closer at their ingredients in the supplements, they're just multivitamins. Choose a better brand like First Day or Hiya.
I contacted customer service to let them know my kids would not drink the vanilla pea protein powder that came in our bundle because it tastes terrible. I asked them to exchange the flavor for chocolate. After 2 weeks of leaving multiple voice messages and sending emails they have informed me that items in bundles cannot be exchanged and in order to return it the item would have to be unopened??? How would you know how it tastes if you don’t open it? So much for the 100% customer satisfaction they guarantee on their website. In the meantime they have sent me another shipment containing the vanilla pea protein. Returning the whole thing and cancelling our subscription. I would not recommend doing business with this company.(Update) I just received the following word salad from TruHeight. First they say they don’t accept unopened returns. Then that changes to opened. How the heck would you know if you are satisfied with the product if you haven’t opened it? They have a 100% satisfaction guarantee of nothing!“Thank you for getting back to us.We understand your decision and to provide more context why we do not accept unopened products, please see the information below and also the return process:To maintain product quality and safety, we cannot accept returns or issue refunds for opened bottles or bags. We appreciate your understanding of our refund policy, which you can review here: Refund Policy.If you have unopened bottles or tubs, you may return them within 30 days of delivery. To do this, please pack the items securely and include your (1) full name and (2) order number on the package.Please send your return to:Waterside Business Logistics685 John B Sias Memorial Pkwy, Ste. 815Edgecliff Village, TX 76134Make sure to keep a record of the tracking number to help us monitor your return. You can follow up with us a week later for an update.Please note that you will be responsible for the shipping costs to return the original order. We can provide return labels for a small fee if needed.If you have any questions or need further assistance, don’t hesitate to reach out. Thank you for being a valued member of our TruHeight community!Best regards, Customer Support TeamTruHeight”
I’ll be honest everyone’s experience is obviously different and I can only speak from my own experiences, but once you realize it’s not a magic pill, it really does help put the right nutrients in your body, I’ve been taken TruHeight for years now and it’s helped my overall health and increased my height by several inches when doctors thought I was done growing, I personally love the product and genuinely think it’s helped me and my friends.
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TruHeight is a health and wellness brand dedicated to supporting growth and development in children and teens. Our mission is to provide high-quality, science-backed supplements made from natural ingredients to help young individuals reach their full height potential and maintain overall bone health. We focus on safety, efficacy, and transparency, ensuring our products are both effective and trusted by families worldwide. At TruHeight, we are committed to empowering parents and kids with the best possible nutritional solutions for healthy growth.See more
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