Review Time
Your trainers, Amanda and Laura Rodriguez, are excellent. Their professionalism and their ability to answer questions I needed answered, but I hadn't quite come to the point of realizing that was my next question.
We looked at this POS system for our retail clothing shop. Spoke with a salesperson who was in Australia, who told us it would do everything that we asked it to do. We worked out a price for the equipment and the monthly fee and signed up for 12 months. We had issues with moving our inventory across from the current system due to it being really old and had to do it one item at a time. Most of the items we buy for the shop don't come with barcodes so we decided to generate labels for all of items to keep them uniform. We found out that putting new items into the system even after the bulk import had been done is very time consuming. You have to put each item into the system, when the order is delivered, we have to search for each item and change the stock numbers to match what we had received. Then go to the generate labels section, find each item and print each items label individually. This is so time consuming and is not how other systems that we have researched work. Other systems allow you to input the items into the system, put in an order to the suppliers, when the order is received, from one screen select how many items from the order were actually received and then click print labels, which would print the labels for the items that were received, without having to do any searching. This saved around 40 mins per order for us.
To add to that, they don't do LayBy/Lay Away in the system natively. This was one of the requirements that I spoke to the sales person about.
We still haven't started using the system as the problems with layby and the implementation of stock and printing labels still haven't been resolved. They now have been charging us an inactivity fee of $69 every month. Which only now after 5 months of charging it and me ringing every month to have it removed, they tell me that I should just put $1 through the eftpos to cancel out the Inactivity fee. We have been keeping the stock levels up to date for months so we don't have to do another stocktake, but we are done and are trying to cancel. I have tried to cancel now for over a week and every day I ring back they tell me the cancellation team is not available. I try and fill out the cancellation form through their website and that is trying to charge an extra $789 to cancel.
Don't sign up to this POS system if you are going to use it for retail. It is built more for Hospitality. The equipment might be cheap to purchase, but its locked down to their POS software and becomes useless if its not used as a POS.
Been called by Epos Now, and I was told that I would be charged £89 plus VAT extra, unless I use their card reader. This is bully, and luckily my contract was ending soon so managed to cancel it.
Absolutely nonsense!
Tricked into a contract that costed me more than the most expensive software available on the market, and now the additional fee of £89 added to my account.
Bullies, never again.
customer service is clueless. and they dont have no ethics or comms between them. i was sold a product without giving all the info and EVERYTIME I contact regarding the problems they always say we willinform the correct people. as you can never speak to the correct person ever. few months ago i thought one customer service person solved everything and closed the account then 6 months later they are sending new bills. totally not worthit. too many of them call you and sell all but none of the staff want to actually solve any issues when it arises. i gave up last year and was going to give up. but now i think i should go to small claims court to get all my money back for miss selling.
Hayden is such an attentive, friendly and helpful contact for our EPOS system. His customer service skills are outstanding and has made it very easy to contact him if I am in need any assistance. Because EPOS is a UK based company and we are located in Utah in the US we have had some frustrating issues in the past with the time difference. Hayden has helped bridge that gap and it is very nice to have one primary contact for all of our needs. Thank you Hayden
I was struggling for 2 days to set up my card reader, every time I contacted eposnow team ending up with disappointment but Sophie Donaghy-McAndrew not only listened to my queries but also helped within minutes she solved my problem very polite nature. I really appreciate her service…many thanks
Spoke with Scott of customer support and he was able to fix my printer issue (Star Micronics TSP 100IV), where it was feeding an extra blank strip. Now it's working as intended.
The representative was fantastic and provided invaluable assistance with the platform. Extremely professional, prompt in responses, and a pleasure to collaborate with. All details were communicated clearly, and the support truly made an impact. Highly recommended!
I had two sessions with a representative, and both were incredibly informative. As a newcomer to POS systems, I wasn't very familiar with the terminology and functions, but working with him made me feel almost like an expert. I truly appreciate his patience and extensive knowledge.
The process of setting up the card reader was quick and efficient. It turned out to be much simpler than I anticipated and took hardly any time! The representative did an excellent job explaining everything clearly and I had the card reader ready to go in just seconds.
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Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable.
We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.See more
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