tryelava.com

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1 Based on 7 reviews

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7 Reviews

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Jon Rea
Criminal, never received product and they gave me a run around about trying to work on shipping issu

Criminal, never received product and they gave me a run around about trying to work on shipping issues but never following back up. Never got a refund. Please do not order from them.

1
Date of experience: Mar 05, 2026
joyce block
Their product may be good

Their product may be good, but I am rating them on their customer service. They do not respond when emails are sent.Extremely slow getting their product, if it does come.I placed an order about 4 weeks ago and as of today still hasn't arrived and no response when emailing to when it will arrive.

1
Date of experience: Feb 09, 2026
Jaclyn Esposito
Deeply deceptive practices

This company engages in deeply misleading and predatory business practices, and consumers should be extremely cautious.They prominently advertise a “90-day money-back guarantee,” but in practice it is not a real guarantee. When I attempted to exercise it within the stated timeframe, I was informed that I must return the product at my own expense to China — a critical detail that was not clearly disclosed before purchase.What makes this worse is the company’s shifting and contradictory claims about where it operates. Their marketing presents them as being based in Dublin, yet when confronted about this, they suddenly claim to be a U.S.-based company, while still shipping products from China and requiring returns to China. This creates false trust and misleads consumers about who they are actually doing business with.The return process itself is burdensome, expensive, and discouraging by design, effectively nullifying the advertised refund policy.Subscription practices are equally concerning. Even after explicitly cancelling my subscription in writing via email, the company attempted to redirect me through unnecessary portal steps instead of simply honoring the cancellation. Consumers should not have to jump through hoops to stop recurring charges after clearly withdrawing consent.In summary:The 90-day money-back guarantee is misleading.The company misrepresents its business location.Returns are international, costly, and intentionally difficult.Subscription cancellations are not handled transparently.This is not how a trustworthy company operates. I would not recommend this product or company to anyone and strongly advise others to research carefully before purchasing.

1
Date of experience: Feb 09, 2026
PaulDudley
Shipping takes a month

I cannot really review the product, because it hasn't arrived, a month after ordering!! If you really want to try this, order on Amazon where you can get it in a day. Shipping is ridiculous, customer service could only tell me to be patient. Wish I never ordered.

1
Date of experience: Feb 07, 2026
DO NOT BUY - SCAM COMPANY

DO NOT BUY - SCAM COMPANY - Tried the product, came from China, didn't work for me. I asked for a refund, based on what their website says, they are refusing saying because the product has been opened, they will not refund it, even though their website promises a refund no matter what. The refund policy from their own website is quoted here: "If you don't experience the remarkable improvement in energy levels and overall health that you were anticipating, or if you're not amazed by the newfound vitality, then at any time within 90 days of receiving the product let us know and we'll refund every single penny of your investment. No questions asked. 90-Day Money-Back Guarantee (First-Time Purchases Only) At Elava, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases. If you're not satisfied with your first purchase of any Elava product, simply contact us at support at tryelava.com within 90 days of delivery, and we’ll refund you in full no return required in most cases. Important Notes: Applies only to first-time purchases of a specific product. Limited to one refund per product type per customer. Shipping, handling, and optional shipping protection fees are non-refundable. If you choose to exchange your product, the money-back guarantee no longer applies".

1
Date of experience: Feb 03, 2026
Jon Rea
Criminal

Criminal, never received product and they gave me a run around about trying to work on shipping issues but never following back up. Never got a refund. Please do not order from them.

1
Date of experience: Feb 02, 2026
dskoogle
Dishonest fly by night company…

Dishonest fly by night company portraying themselves as USA based, USA manufactured. It is a foreign company manufacturing out of China without any substance to the company or reliable history, and they do not complete 3rd party testing; beware

1
Date of experience: Jan 26, 2026
M Madd
SCAM

SCAMFAKE COMPANYDO NOT BUY

1
Date of experience: Jan 14, 2026

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