Review Time
Do NOT buy from this company.
I cannot stress this enough. This company is a scam. My full experience is a long story, but here's the short version: I ended up paying nearly €200 out of my own pocket just to return their package. €200 for a return. On top of that, their support team is completely unresponsive, tickets go nowhere. Stay far away.
Do NOT buy from this company.I cannot stress this enough. This company is a scam. My full experience is a long story, but here's the short version: I ended up paying nearly €200 out of my own pocket just to return their package. €200 for a return. On top of that, their support team is completely unresponsive, tickets go nowhere. Stay far away.
Really bad experience:- ordered a pair of pants on the website for a delivery in France- the button of the pants broke instantly, although it was the right size- I'm sending it back but need to pay 20€ for non-EU delivery so my refund is 86€ not 106€- the only FedEx option for ship it back is super far from my place, actually only 3-4 options in Paris (!!), not a typical shipping point a few meters away
First time ordering with P&Co. I ordered two t-shirts for my brother in law. They’re really nice thick cotton, very good quality at a very reasonable price. Customer service I received after needing to exchange (I ordered the wrong size!) was exceptional- Gina was amazing! Really efficient, professional and friendly. Will definitely order from here again!
It is now the 12th of February and I still have had no response.Update. Still no response. I have now sent a copy of email and proof of payment so here’s hoping.I am trying to return an order. I paid my £3.50 and got an email saying my exchange was cancelled as I hadn’t paid. I have asked 3 times for this to be resolved b y email and chat and had no response. I have not received a return label or a QR code despite asking numerous times. I cannot track my exchange item as it says order not found so at the moment I am left with trousers that are to small. The customer service is terrible and the return process is increasingly frustrating. Very unhappy with this as they were recommended to me .
I have ordered many of P&Co products and I just cannot get enough of them! The fabric and fit is perfect, I absolutely love the waist adjusting button on the trousers, I have always struggled to find perfectly fitting trousers due to wider hips but smaller waist, these fix this problem perfectly! Colours are vibrant and the cotton makes the garments lovely and warm. Thank you P&Co!
I own various items from them, all of which are good quality and I love. However I ordered two items on the 29th with standard 2-4 working day delivery. As of today I am yet to receive them.I have emailed then and messaged on the live chat and had no response. I am yet to receive a email confirming my order has been shipped.Can you please assist or I will have to contact my bank to claim the money back as i have paid for goods and have not recieved them.
I returned clothes in the first week of December and they supposedly transfered back the money. I never received this and they are not cooperating on finding out where the money is, nor their partner Reveni. They also don't provide a phone number that you can contact and they ignore emails. Massive scam!!
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At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.
We want to hear about your P&Co experience and how we can continue to create products that you love.See more
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