Review Time
When I needed to adjust my billing date and address, the Nova MD team handled it quickly and it was even on a weekend! Great communication and support every step of the way.
Nova MDs support reps were patient, professional, and took time to walk me through every step. From my initial sign-up to medication questions. This level of help made me feel confident in my journey.
I could not be more pleased with my experience! Jason Mallouf is top notch! He is beyond knowledgeable about these products and is stellar at allowing his clients to feel confident in the use of them. Communication was on point! I am impressed and will be happy to carry on with learning and investing more with my self care routine this year, accompanied by Jason. He clearly walks the walk and not just talks the talk. Solid and trustworthy man to work with.
Thank you Jason
I could not be more pleased with my experience! Jason Mallouf is top notch! He is beyond knowledgeable about these products and is stellar at allowing his clients to feel confident in the use of them. Communication was on point! I am impressed and will be happy to carry on with learning and investing more with my self care routine this year, accompanied by Jason. He clearly walks the walk and not just talks the talk. Solid and trustworthy man to work with. Thank you Jason
My experience with Try Nova MD was handled professionally from start to finish.I had valid concerns regarding my order, including prescription details and cold-chain handling. Once those concerns were raised and documented, the team took them seriously. Jason was responsive, communicative, and thorough in reviewing everything, and the situation was addressed promptly and transparently.What stands out most is their willingness to own issues, prioritize patient safety, and communicate clearly rather than deflect or delay. Records were corrected, expectations were clearly explained, and the resolution was handled efficiently and respectfully.In healthcare, how a company responds when something doesn’t go perfectly matters — and Try Nova MD demonstrated accountability, professionalism, and a patient-focused approach throughout.
Received my shipment a month ago and realized I had been dosing incorrectly on my end. I reached out for help, and the support team was patient, knowledgeable, and took the time to make sure everything was clear. Excellent customer service and great to speak with a real human!
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