Review Time
Very disappointing experience. Once you pay, the after-sales service is practically non-existent. Customer care is slow, unresponsive, and keeps giving generic replies without actually solving the issue.
Product was faulty from day 1 of purchase and I had to follow up multiple times with no clear resolution, which shows a lack of accountability and respect for customers’ time. It feels like the company is only focused on acquiring customers, not supporting them.
The entire process has been frustrating and stressful. I would strongly advise others to think carefully before subscribing or making any purchase, as getting support afterward can be extremely difficult.
Overall, a very poor customer experience and not what you expect from a brand of this scale.
I subscribed to a weight loss program that promised support from a nutritionist, mind trainer, and physical trainer. Unfortunately, the physical trainers are unprofessional and dismissive. Additionally, voicing concerns has been incredibly frustrating.
I subscribed to a weight loss program that promised support from a nutritionist, mind trainer, and physical trainer. Unfortunately, the physical trainers are unprofessional and dismissive. Raising concerns has been an exceptionally frustrating experience.
If you enjoy being scammed, receiving poor quality products, and then being ignored, this service is for you! The quality is laughable and what you receive is a disappointing insult compared to what was advertised. Their customer support is utterly incompetent. It's a shameful operation that feels more like a scam than a legitimate brand.
Do not buy from this service. I ordered a massage chair and paid in full, but there was no delivery despite promises. When I contacted customer support, they could not coordinate with their delivery partners and only escalated the issue without providing real solutions. The service has been horrendous.
I purchased a spin bike expecting a smooth experience, but the after-sale service has been disappointing. While the bike itself is decent, the customer support is nearly non-existent. Responses take ages, and getting assistance or replacement parts has been a frustrating experience.
Avoid purchasing from this service. The customer support is terrible! I ordered a yoga mat with a bag and a belt, paid online, but only part of my order arrived. When I raised a return request the same day, the agent refused to collect the items, claiming he couldn't process the return. Despite multiple follow-ups, I've received no resolution. After this experience, I will steer clear of this service in the future.
I enrolled in a personal training package and was told it’s non-refundable. However, no one explained this policy before I paid. After raising concerns about the training quality, I received no resolution despite multiple follow-ups. The trainers were often unavailable, and support was inconsistent. It feels like the company prioritizes policy over customer satisfaction.
As a loyal member for over 2 years, I faced unacceptable treatment at the fitness center. I was publicly humiliated by a manager over a parking issue. Instead of courtesy, I was met with aggression. This reflects poorly on the culture of the brand, and despite raising the issue through official channels, I've received no resolution.
I purchased a cycle and am now facing battery issues. Despite being under warranty, I'm told only one service is free, and that didn't resolve my problem. I'm unable to view my order history, and follow-ups have gone unanswered. This feels like a false warranty claim.
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