Review Time
I placed a small order for the first time on February 13th on the website to see if the company was actually reliable. But so far I haven't reached that conclusion; the only conclusion I've reached is their disregard for the customer. Royal Mail lost the package, and I sent an email to Perfume Hut reporting this and asking what could be done. They replied that they would check and get back to me, but so far nothing. Order 12971PH
I placed a small order for the first time on February 13th on the website to see if the company was actually reliable. But so far I haven't reached that conclusion; the only conclusion I've reached is their disregard for the customer. Royal Mail lost the package, and I sent an email to Perfume Hut reporting this and asking what could be done. They replied that they would check and get back to me, but so far nothing. Order 12971PH
Bought a perfume gift set. Had an email to say it was dispatched and then nothing for one week. I emailed them, no reply. I contacted them though their website and got a reply within 48 hours. The reply was curt and not helpful. My package was magically (re)shipped a few days later (10 days after receiving the tracking information!)All that said, I've now received my order and it seems genuine and was a good price. However, I don't think I would order from this company again. It seems very hit and miss!
Ordered 1 single aftershave 3 weeks ago I’ve still not had it or any updates of progress. Ive emailed the company with no reply. Money had come out which I’ll be speaking to my bank to get it back. Absolutely awful company when checking for updates it says the shipping label has been created but not sent. Read the reviews and do not buy here I can’t emphasise this enough shocking business
Ordered Liquid Brun from Perfume Hut and everything went smoothly. The delivery was quick and the item arrived well protected. What really stood out was being contacted a few days after the purchase to check everything was okay — great customer care overall.
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In 2013, an independent fragrance enthusiast had a vision to enrich our senses with quality fragrances and accessories from around the world. Perfume Hut is the realisation of this dream.
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