Review Time
I started using Turbo Tenant as a way to advertise my properties, and it quickly became a game changer. The application process is simple and fast, which applicants really appreciate. Over time, I transitioned to using it as my full property management software, and my tenants love it. From applications to lease creation and payments, everything runs smoothly and efficiently. Highly recommend!
TurboTenant has made managing my rental properties straightforward and user-friendly. Support is readily available through their help page, chat, or even by phone with real people. I've been using TurboTenant for several years to oversee three units, and they've consistently considered feedback for improvements, effectively adding new features as needed.
I am writing in response to the company's reply to my review from December 1, 2025. I appreciate the response, but the explanation provided does not align with the facts or the public court records. The eviction case for this applicant was neither dismissed nor sealed; it was an active eviction filing with publicly accessible records at the time the screening report was created on June 5, 2025. The sealing law took effect on July 1, 2025, and even under that law, this case does not qualify for automatic suppression. Additionally, your response mentions that 'only eviction convictions can be included,' but eviction cases do not involve 'convictions.' They are civil filings. Standard tenant screening reports typically include eviction filings and judgments, not criminal convictions. Furthermore, your reply indicated that my formal complaint was 'escalated internally' and that someone would reach out to me within two (2) business days. It has now been over four (4) business days, and I have yet to be contacted. That follow-up has still not occurred.
As a Premium Plan customer, I received a tenant screening report on June 5, 2025, which indicated no previous evictions. I trusted this report to approve a tenant who subsequently failed to pay rent. However, public court records revealed that the tenant had an ongoing eviction case at that time, which the report did not mention. Initially, I was informed that the report was generated by another service, but they denied any involvement. I was then referred to a credit reporting agency, which confirmed that the company had ordered and received the report, yet they refused to provide any additional information. After submitting a formal complaint to the company's legal department on November 1, 2025, I was promised a follow-up by November 3, but I have not heard from anyone since. There has been no accountability or explanation for the losses I incurred due to the incorrect report.
Appalling that I was deceptively redirected to this site for an application to a rental property. This was not how the property owner set it up and not how he was accepting applications. I requested a refund and have been basically told no, file a form and we’ll get back to you in 10 business days. Unacceptable. All via AI
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Free landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
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