Review Time
Regrettably, I wish I had checked the reviews before buying a full-face helmet online. Now, I'm facing the same issues mentioned in those reviews. It's been two weeks with no updates, despite the promise of quick dispatch. The customer service line is useless, going silent after holding, and my emails remain unanswered. I can only hope they feel some guilt for this experience.
I truly regret not reading these reviews prior to buying a new full face helmet from their online platform. I find myself experiencing the same issues mentioned in the reviews. It's been two weeks with no updates, despite the purchase process indicating quick dispatch. There's no customer service line available as the call disconnects after waiting. I haven't received any responses to my emails. I can only wonder how they feel about this situation.
I ordered three items over 5-6 weeks ago and paid for express delivery. Communication was lacking, with no tracking number provided. After weeks of waiting, I learned there was no stock. Despite trying to cancel, they shipped the items anyway. I requested a refund, but instead, they issued store credit without my consent. They seem to have no regard for customer trust or communication, and I won't be purchasing from them again.
I visited the store on 21/12/25 to buy helmets for my wife and me. We ordered and paid for two helmets that were out of stock, which was surprising given their limited inventory. Now, on 12/01/25, I've heard nothing despite multiple attempts to contact them. My past experiences were decent, but this one has left me very dissatisfied, and I won’t return.
I ordered brake pads with express shipping two weeks ago and still haven't received them. They claimed they were shipped, but the postal service said otherwise. Each time I called, I was told they had been sent. When I inquired about my express shipping fee, they told me to blame the postal service. This is unacceptable, and I strongly recommend avoiding this company.
In October 2025, I ordered a set of Bluetooth intercoms that never arrived. When I called, I was told they hadn't been in stock for a long time. I requested a refund but was told the manager would call me, which never happened. After several attempts, I finally spoke to the manager, who promised to have the accountant call me—also never occurred. This has been a frustrating experience, and I advise others to steer clear.
I had a frustrating experience with a recent order of $200 that included two tires. After a week without updates, I reached out and discovered my order was blocked due to an unexpected fee that was not disclosed at checkout. They initially refused my refund request, offering only store credit. After much back-and-forth, I finally received my money back. I wouldn’t recommend this store.
Items are overpriced for their low quality and lack proof of meeting advertised safety ratings. The garments are poorly made and show damage after minimal use. The customer service is slow to respond, and I wouldn't trust this store. Avoid purchasing here to prevent disappointment.
As a first-time customer, I regret not checking reviews beforehand. The ordering process was straightforward, but it took five business days for my items to arrive, and the packaging was inadequate. The sizing chart was misleading, leading to ill-fitting items. I reached out for replacements but received a lackluster response. I plan to visit the store to resolve this issue, but I advise others to shop in person.
I had a terrible experience purchasing a helmet listed as in stock. After nearly three weeks with no shipping updates, contacting them was a challenge. When I finally did, they couldn’t provide a dispatch timeline, so I requested a refund. The response was sarcastic, and while they eventually shipped the helmet, I won’t be returning.
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