Review Time
They offer “free” sharpening for their tweezers; that may be so however the tweezers have to go to the USA for sharpening at our cost of postage which is circa £16 (out and return)! If you offer “free” sharpening it should be no cost and in the UK if you retail here!
Placed an order online for the Curl 38 lash curler and a mirror compact. The lash curler did absolutely nothing for my lashes like other drugstore own brands do. Paying nearly £20 (!!) for a lash curler, you would expect at least something. Customer service was a nightmare to get hold of, having to chase. To be told that I couldn’t return the lash curler as it had been opened. I explained it had no effect at all but understandably, they couldn’t resell this. Returning the mirror was such a hassle compared to other companies - it’s like it’s set up in a way where you decide to keep it but persevered with getting a refund. Then has to continue to chase a refund due to no update whatsoever.
Gold tweezers puchased at £24 - very expensive but not effective. I bought a smaller mini pink Tweezerman pair which were much cheaper and have been far more effective. Tweezerman was not interested in my comments. I see no point in spending more on their expensive brand, which is certainly not worth it.
This company lies and scams. Sent tweezers off to be sharpened and almost 2 months later, the company claims they were never received despite proof of delivery. The customer service representatives are incredibly rude and unhelpful - one word replies ignoring the issue at hand and then get defensive when you call them up on this. Clearly this sharpening service for life is a marketing ploy and in the process they’ve effectively stolen my products.
Hello ALL at TweezermanI had an old, good quality and comfortable to hold in hand Tweezerman nail scissors, but they got lost somewhere in the house. I searched the house, but I couldn’t find nail scissors I liked a lot, so I decided to buy new Tweezerman nail scissors. I couldn’t find the same design nail scissors, so I purchased new design Tweezerman nail scissors. I am very disappointed about the new design scissors. They are a complete expensive CRAP - rubbish. Why did you discontinue a good design and quality scissors and approved a mass production of a COMPLETE CRAP? Who created a design of the new Tweezerman nail scissors? Who approved the quality of a crap? Who tried the crap before mass production? And many more questions. New design Tweezerman nail scissors are extremely uncomfortable to hold. They are hurting my fingers! Can I return your expensive CRAP for a full refund (it was purchased not directly from you but another retailer)?Stop discontinuing good quality products and creating new bad quality CRAP!
I just spent £23 on tweezers that need to go straight in the bin! Wow i am so disappointed with the point tweesers which are unfit for purpose! There is NO precision what so ever they don't even work as the end bit twists as soon as you put slight pressure on them to actually pluck! They do not tweeze anything and are worse than the £2 tweezers i bought on ebay. I wany my money back!
I sent in tweezers to have them sharpened. Although it's nice that they do this for free, it is RIDICULOUS that it takes 10-12 weeks for them to mail them back. How long can it take to sharpen a little tweezer??And they didn't seem any sharper than when I mailed them in.
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Tweezerman is the leading brand in award-winning premium beauty tools. We are best known for setting the highest standards in quality and innovation.
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