Review Time
I truly don’t know where to begin with this review. Dealing with this service overseas has been an absolute disaster. I feel compelled to share our experience publicly to prevent others from facing similar issues. Our wedding bands were severely damaged just two days after our wedding. Initially, there was no response to my partner's messages, so I took over and persistently pushed for a resolution. They offered to remake our rings for free under warranty, but only if we agreed to change the original design and refused to issue a refund. With no other options, we reluctantly agreed. Two months later, we faced the same issue with the new rings. They are completely ruined. This has tainted our wedding bands, and I think about it every time I see them. My partner designed my engagement ring with them, proposing in April 2024, and we were married in May 2025. My rose gold ring has now turned completely yellow gold. The service has stopped responding to my messages, and the representative has ceased all communication. Here are crucial points to consider before spending your hard-earned money: 1.) They will NOT honor the lifetime guarantee. This is a significant red flag. 2.) Extremely poor quality—evident in the pictures. 3.) Terrible customer service attitude. 4.) NIGHTMARE experience for any repairs that should be covered under warranty. 5.) AWFUL communication; they will ignore you. I will continue sharing this for awareness and am happy to answer any questions.
I collaborated with a representative to customize a ring, and the whole process was incredibly smooth. Communication was always prompt, and all my questions were answered in detail. Production and shipping were both very swift. The ring turned out to be even more stunning in person! The craftsmanship was executed with great care. I'm thrilled with my purchase and can't wait to create my next piece!
The representative guided me through the process of crafting a truly wonderful ring. They were kind, knowledgeable, and quick to respond. They ensured the ring was completed promptly for my wife's birthday. The quality of the final product is impressive—top-notch quality that would cost significantly more in Europe. I wholeheartedly recommend and will definitely purchase again!
I just received my first jewelry piece, a stunning diamond tennis bracelet with brilliantly sparkly diamonds. The representative surpassed my expectations! They are extremely knowledgeable and professional. Everything was explained upfront, making the design process effortless. I was kept informed throughout, with prompt communication. I appreciate their recommendations and advice. I just ordered my second piece and can’t wait to receive it. For any jewelry needs, this is the go-to place! They produce only high-quality items. I would give them 100 stars if possible!
Working with the representative was a true delight! They were professional, patient, and incredibly helpful throughout the entire process. All my questions were answered, ensuring I was fully satisfied with my ring. The CAD process was smooth, and shipping was fast and traceable. I highly recommend the service for exceptional jewelry and outstanding customer support!
This service is excellent. I had my ring tested upon arrival, and it is perfect 10k gold. The craftsmanship is beautiful, and they pay great attention to detail. I couldn’t have asked for a better vendor. Shipping was extremely fast too! Thank you very much. The representative was very patient.
I collaborated with a representative to create my ring. The experience was wonderful; they were very helpful and always responded quickly. They found me a lab diamond that met my specifications at a fantastic price and created a CAD exactly as I requested, with no need for changes. The ring was made promptly, and shipping to my location was incredibly fast, even arriving on a public holiday. The packaging was beautiful, including a velvet ring box. Before choosing this service, I compared prices, and they offered the best deal by far, saving me thousands. Overall, a great experience, and I will definitely order again!
The entire experience was fantastic! I worked with a representative who helped me design the perfect ring! From the initial contact to receiving the ring, it took about three weeks. It was a lovely experience, and I would definitely order again!
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Wuzhou Tianyu Gems Co., Ltd located in the world renowned artificial gem city-Wuzhou, Guangxi, China, is a factory with over 20 years of experience in jewelry customization, specializing in the production and sale of high-end quality Moissanite, Hydrothermal Emeralds, Lab Grown Gemstone and Lab-grown Diamond, Fine Jewelry, 24K pure gold jewelry. We lab grown diamond manufacturers take great pride in offering our customers a wide range of stunning and unique jewelry options, all created with the highest level of care and attention to detail. Whether you are looking for a timeless engagement ring or a modern statement piece, our commitment to quality and customer satisfaction is evident in everything we do.See more
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