Review Time
Terrible customer service. the website clears states it dispatches in 1-2 working days. They took 6 days to dispatch my order ( even with 2 emails to complain ) which meant i missed the parcel for my holiday . when i asked if i could return my un used items they clearly didn't read my email properly, as they said they wouldn't be able to refund on opened stock and expected me to pay for the return postage . I DO NOT RECOMEND THIS COMPANY
I really love these products, however very poor customer service. I received my package missing an item and i emailed a number of times and have not received a response or a refund.I will not buy these products again directly from them and use companies like lookfantstic in future!
If I could do minus stars I would. Products are lovely from this brand but if anything goes wrong don’t expect a refund. My parcel was sent back to the parcel shop after only one delivery attempt and then sent back to Bali body after a few days as I was working and couldn’t collect… fine no problem, I went the shop and bought what I needed from there. However, this was in MARCH and it’s now late JUNE and despite multiple emails to “Elle” and a promise of a refund if I cancelled the bank chargeback I’ve recieved absolutely nothing and now my emails are being ignored! Absolutely disgusting they can literally rob £65+ of people!!! Do not order online !!!
Bali body advertise themselves into a coma but offer ZERO customer service! I placed an order a week ago and have not so much as received a confirmation. Apparently major marketing makes it ok to be thieves! I have reached out on every platform possible and have had, again, ZERO feedback or even so much as an automated response. It’s businesses like YOU that make the human race a skeptical one!
The reviews speak for themselves, only wanted to return my product ahead of shipment and got no response, paid for express shipping in order to receive my item before holiday, no chance. 2 weeks and still no response, don’t be swayed by any influencer on this brand.
If I could give zero stars, I would!This brand completely ruined my vacation! After using the “milk” I bought here (so heavily advertised on Instagram), my skin developed yellowish spots.And the worst part? I couldn’t wash it off for 4–5 days!Huge disappointment.
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