uk.designerexchange.com

4.2
4.2 Based on 141 reviews

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Average Rating

4.2

/
5

141 Reviews

5 Star
76%
4 Star
0%
3 Star
4%
2 Star
4%
1 Star
16%

All Reviews

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Review Time

Ivan Shipulin
The preloved and continued to be loved items at the Birmingham branch are a wonderful display of con

The preloved and continued to be loved items at the Birmingham branch are a wonderful display of conscientious retail culture. Andrews guidance and helpfulness has been an inspiration and I will certainly subscribe my eyes to the endlessly refreshing stock.

I recommend visiting Andrew and give the store a browse

5
Date of experience: Feb 28, 2026
Ivan Shipulin
The preloved and continued to be loved…

The preloved and continued to be loved items at the Birmingham branch are a wonderful display of conscientious retail culture. Andrews guidance and helpfulness has been an inspiration and I will certainly subscribe my eyes to the endlessly refreshing stock.I recommend visiting Andrew and give the store a browse

5
Date of experience: Feb 28, 2026
Pallavi Singh
Randomly came across the shop

Randomly came across the shop. Really enjoyed the experience and Andrew was really helpful on guiding us about the authenticity of all the branded products they have. Good collection a must visit.

5
Date of experience: Feb 28, 2026
Saima Bibi
Andrew provided excellent customer…

Andrew provided excellent customer service absolutely amazing establishment had the best experience Customer service on a different level

5
Date of experience: Feb 28, 2026
Customer
Great store with lovely staffs sold…

Great store with lovely staffs sold some of my designer goods which I didn’t need great deals I got from them thank you for your kindness n support your customer service is amazing

5
Date of experience: Feb 27, 2026
Elaine Huddersfield
BEWARE BEWARE BEWARE IF SELLING IT CAN…

BEWARE BEWARE BEWARE IF SELLING IT CAN TAKE UP TO A MONTN TO GET YOUR FUNDS EMAILS NOT ANSWERED FOR DAYS PROCESS NOTHING LIKE YOU SEE ON INSTAGRAM. LETS SEE A GENUINE SALE POSTED ON INSTAGRAM WITH TIMELINES . AS A PREVIOUS SELLET I WAS SHOCKED AT HOW LONG THIS TAKES AND THE POOR CUSTOMER SERVICE WOULD NOT RECOMMEND

1
Date of experience: Feb 27, 2026
Louise Richards
What’s happening at this company??

Having sold to this company several times in the past I used them again to sell another item. This time the service has been terrible. Not sure what is going on with Designer Exchange but for me the slow service, poor communication are red flags. I have now asked them to return my item to me so I can sell elsewhere as waiting over a month for payment is not good enough. Such a shame their service has nose dived. Let’s see if I get my item back.

1
Date of experience: Feb 27, 2026
Pearl
Delivery Issue

I have indicated during checkout to deliver the item to my home address. Instead, it was delivered on a DHL service point which was too far from where I live. I have to travel and collect it in a Ryman's store which I am not too happy to do. On my first attempt to collect it, they said the parcel was not on their inventory list at the store. In my DHL email, a locker code was provided and so I thought it was inside a locker somewhere. So I rang DHL customer service to sort the missing parcel. Turns out, the parcel was just there sitting in the store room and not added on the system that's why they insisted that it was not with them. I have to return the following day to get it. Horrible experience just to find my parcel.

3
Date of experience: Feb 26, 2026
Lauren Turner
The sales assistant Sam was…

The sales assistant Sam was outstanding.. he helped so much with my new purchase and design advice! Can’t fault the service at all

5
Date of experience: Feb 26, 2026
Chai
Excellent service as usual

As usual I got what I want fromManchester store Chanel , Bobby Dior and Gucci supreme mini camera bag all is brand new ! Excellent service as usual Thank you 🤩

5
Date of experience: Feb 26, 2026

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