Review Time
First and foremost it took nearly a month for me to receive my order however, customer service here went above and beyond to not only get on top of the issue but also gave me a warm welcome into the Unagi Family! As for an individual such as myself, for individuals having financial troubles on trying to get a car or if you live in the city/ urban areas and rideshares are costing you a fortune monthly or weekly, then this future commuter is right for you and should be an option in your near future, not only is this very affordable no matter what your credit score line is, but it is also due to the fact it can get you from point A to point B, even all the way to point Z, depending on the mileage and areas you commute that is, as for me I work about six and a half miles away from home in a high desert area of california, Southern California rideshare services can be as much as a hassle as the traffic itself, however this "future commuter" as I love to call these escooters, has already saved me a couple of hundred dollars this month on rideshares as well as saving time commuting from point A to point B, this is not only perfect for college students that are trying to get around their campus, but also for the average Joe or glorious gal that is trying to simply commute across town to get to work or even a simple appointment or errands etc. anyone who has ever thought about jumping into the world of Escooters I suggest that you go big and dive Right in to what the critics have called "The Tesla of Escooters." And not only give do you not give family a chance, but give yourself the chance and the opportunity to change your life and daily routine by adopting one of these awesome babies into your lifestyle. - Rex
It took a long time for the package to arrive, and the box was completely scuffed up with screws falling out. The scooter is not comfortable to ride; you can feel every tiny bump in the road or joint between pavement sections. No matter how tight I make the screws, they loosen while I am riding the scooter. It is very heavy to carry around and not convenient to hold for long periods of time.
Waited over two weeks for the scooter, when arrived, the scooter’s battery life was only 12 miles when its advertised as 25 miles. They are sending a replacement but just frustrating I would be given a scooter with half the battery life I paid for
Worst they delivered me scooter which I rented me for one month 20 days late and credited 52 dollars for next month to just to utilize they money I should forcefully take it one more time, worst customer support no one responds and never rent scooter from here
I'll start out by saying i really enjoyed the initial compliments and performance but the lack of "right to repair" is really disappointing. I bought 2 of their scooters at the beginning of 2020. I had right about ~1.2k miles before I needed to replace the battery on both of them, I now have 1524 miles on it. The battery could not travel past 2.5 miles at that point. I replaced the battery and tires in December of 2024 for $335. They would not sell me the tires to do the repair myself and said they are not legally allowed to ship the battery for me to replace. They did say shipping the battery installed in the scooter was acceptable but not the battery by itself, no further explanation was given why that is. It is now September of 2025 and my replacement battery will not charge to 100%. I can charge from 10pm to 7am and when I turn it on the battery indicator will be missing a bar, so 4/5 bars. I travel just under a mile to work everyday and same distance back home. If I don't charge it before the next workday I will be able to get to work (just under a mile) but when I leave, even if I leave by noon, it will die after less than 100ft with zero warning. The battery indicator will indicate 2/5 bars but will suddenly turn off with zero warning. Seems a little ridiculous the scooter maxes out at less than 4 miles range on an 8 month old battery. Unagi said they have no warranty on batteries, only 3 months on the repair of replacing the battery. This seems absolutely ridiculous that a battery can't last a whole year and I have to pay $50 just to ship it back to spend another $205 to have the battery replaced. It is absolutely is the iphone of scooters in that it has no right to repair for the consumers. It has been a reliable scooter up until this point, such a shame the company is using crappy replacement batteries with no actual warranty on the battery. If I had to start over I'd probably buy a different brand where I had the ability to replace worn out parts as necessary. Having to ship my scooter to Oakland CA and not have a scooter for 2-3 weeks is just a real pain.
Customer support is slow and sucks. I ordered blue scooter and got a black one. They told me they’ll send me a new one and locked up my current scooter so I can’t even use it. They have not even shipped my new scooter yet and decided to lock up my current scooter. Worst service I’ve ever received
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At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.
With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.
To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.
We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!See more
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