Review Time
I contacted them regarding a folding e-bike, and they were very willing to help. The representative provided detailed information and was both friendly and courteous. He mentioned options for a cycle scheme and installment payments, and was upfront about the product's pros and cons. I believe they have a sincere mission. I would recommend them without any reservations.
I inquired about a folding e-bike and they were very eager to assist. The representative on the phone provided a wealth of information, being both friendly and polite. He mentioned options for a cycle scheme and installment payments. He was honest about the pros and cons of this product. I believe they have a genuine mission. I would recommend them without hesitation.
I purchased two bikes, and one is not functioning. I have not received any responses to my emails. I now have to contact the fraud department, as well as seek advice from citizens' services. Be cautious and avoid this company; it could lead to a challenging experience.
Steer clear of this company. They do not answer calls after payment. It took over three weeks to receive my refund after being charged the wrong price on their website. They held my money for three weeks. Avoid them unless you enjoy dealing with headaches.
This is the worst company I've ever encountered! I ordered a bike with a promised delivery of 2-3 days. When I sought updates via their messaging service, I was told I'd get tracking details on a Friday, which was already three days after my order. They refused to provide any tracking information. After requesting a refund due to their failure to deliver as advertised, I received rude responses from their so-called customer service, including comments suggesting I need 're-parenting.' They even threatened that if I reported them, I wouldn't get my money back! If I could share screenshots, I would show you their true level of service.
I am very pleased with my e-bike, as the purchase process was smooth and the customer service was excellent. They responded promptly, and I even received free accessories with my order. I will definitely recommend them to my friends. Thank you!
There is no warranty included. I paid £1,450 for a bike with defective oil brakes and broken parts. I was instructed to record and send a video of the damage, but I received no response. I now have an expensive bike that I cannot use, and it's been over two months just sitting idle. The company accepts payment but does not honor warranties. If you buy, hope it arrives undamaged, because if it fails within the warranty period, you're on your own. There are better options available.
I reached out with questions about their e-bike range since I couldn't find the information on their website. After receiving unhelpful responses that indicated uncertainty, I expressed that their product might not be suitable for my needs. The replies from their customer service were quite rude, including remarks like 'Get a life!' and 'We are not interested in your custom.' This illustrates their level of customer service. I have screenshots of the conversation.
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We sell electric bikes and folding e-Scooters as well as accessories and parts.
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