Review Time
I had a terrible experience. I received confirmations for orders I never placed. I followed the service's instructions and rejected the delivery, yet I was still billed, received payment reminders, and was pressured to pay to evade legal repercussions. Even after settling the charges and supplying all necessary documentation, the company has not replied for more than a week, has not provided return labels, and has not processed any refund. Now, I feel compelled to seek legal assistance. I highly recommend steering clear of this company.
I had a terrible experience. I received confirmations for orders I never made. After following the customer service instructions and refusing the delivery, I was still charged, received payment reminders, and was pressured to pay to avoid legal trouble. Even after paying the fees and providing all necessary proof, the company has not responded for over a week, has not sent return labels, and has not issued any refund. I am now considering legal action. I strongly recommend steering clear of this company.
This platform is fantastic! I discovered high-end brands at competitive prices, and the website is easy to navigate. Their commitment to sustainability with pre-loved luxury items is commendable. The customer service was exceptional—responsive and tailored to my needs. Highly recommended for an enjoyable shopping experience. Five stars!
Very poor customer service! There’s no way to call them, and my emails go unanswered. I have repeatedly called about my issue, which remains unresolved. It seems they prefer to buy fake reviews rather than improve their service! It’s frustrating that I had to write a review just to get a response. I have numerous screenshots of my unanswered emails. It's outrageous that they want me to pay for a product I returned correctly, and yet they are reselling it. I am still waiting for a response to my previous emails. Unfortunately, I can't take back my review since the issue persists. I encourage others to call their hotline to see if they receive any assistance!
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