Review Time
Every step of the process, once they received their deposit was a nightmare. They do NOT own their trucks. They will NOT honor their bids. They WILL call you a liar. They will NOT take care of your goods. They WILL make you do most of the work. They will break your goods and then tell you to FILE A CLAIM. They will tell you what you want to hear, and then leave you with their insurance company. If you want to spend the next 6 months fighting an insurance claim, use these movers.
Do you like to be told your things will be delivered to you in 2-5 days only for them some of your things to arrive to you 4 weeks later? If so, this company is for you. Do you like to be charged an extra $1k at pick up for taking up more space, even though when they finally do arrive the truck is only 1/2 way loaded and they are missing 10% of your items? If so, this company is for you. Do you like to be ghosted and not have your texts or phone calls returned when they have every single thing that you own in their possession? If so, this company is for you. Do you like to be put under significant added stress while moving and at times think you've lost everything you own? If so, this company is definitely for you. Do you like to be lied to over and over and over again and each week be told your things are loaded and on their way to you, even though they are not? If so, this company is for you. Do you like to have your boxes arrive crushed and significant scratches, dents and missing pieces out of your furniture when you finally do receive your items? If so, this company is for you. Do you like to be yelled at, argued with and talked in circles to? If so, this company is for you. Check out all of the fake reviews boosting their ratings. I wish I had! It would take a lot less effort and energy to run a legit company and do right by their customers instead of focusing on writing fake reviews. Pay attention to the 1-star reviews, they are telling the truth. Run as fast as you can away from this company and save yourself a lot of grief and heartache.
Worst experience of my life. Extremely unprofessional customer service. Could not give a legitimate payment method. Used my belongings as ransom to require me to sign a fraud waver with my bank in order to make payments using flagged methods. They added thousands of dollars to my original quote once they had my deposit and I was locked in. Movers cracked and damaged tiles during pick up to which they said the damages were not covered. On top of this multiple of my belongings were damaged during transport. I strongly recommend to anyone reading DO NOT use this company for your move!!!
As a textile artist, moving my studio from Queens to Beacon was a big deal — my looms, fabrics, and installations are super delicate and totally irreplaceable. United Prime Van Lines nailed it . They came with custom crates, climate-controlled trucks, and treated everything like priceless art — which it is! The crew was not just careful, but genuinely respectful. Everything arrived in perfect shape, no stress, no damage. I was up and running in my new space right away. If you're an artist or creator moving sensitive work, these are the people to call. They get it — and they care.
DO NOT USE THIS COMPANY.I submitted a written cancellation and was later told they’d be keeping 50% of my deposit per their contract. When I made a Google review based on my experience, they refused to issue any refund at all unless I removed it and signed a release form.Even after taking the review down in good faith, they still withheld my money and continued to harass me with calls and texts — including about my BBB complaint. When I asked for communication in writing only, a sales manager told me she was “allowed” to keep calling.Do not DO NOT USE THIS COMPANY.I submitted a written cancellation and was later told they’d be keeping 50% of my deposit per their contract. When I made a Google review based on my experience, they refused to issue any refund at all unless I removed it and signed a release form.Even after taking the review down in good faith, they still withheld my money and continued to harass me with calls and texts — including about my BBB complaint. When I asked for communication in writing only, a sales manager told me she was “allowed” to keep calling.Do not answer their calls. They’ll try to confuse you, manipulate your words, and pressure you into giving up. Extremely unprofessional and not worth the stress. answer their calls. They’ll try to confuse you, manipulate your words, and pressure you into giving up. Extremely unprofessional and not worth the stress.
Okay, so our software company just did a huge office move from Boston all the way to Seattle, and I was basically the guy in charge of making sure all our super critical IT stuff – servers, networking gear, all our old archived documents – got there in one piece. Honestly, I was sweating bullets. The thought of a server crashing or losing vital company data during transit was a nightmare scenario. But then United Prime Van Lines stepped in, and seriously, they were phenomenal. From the moment they showed up in Boston, you could tell these weren't just regular movers; they were like IT logistics experts. They had these special containers for the servers, and they packed all our documents so securely, I wasn't worried about a single file. They totally understood how sensitive this equipment was. The whole team was incredibly efficient, but also super careful. They moved everything with such precision, it was almost artistic. When everything arrived in Seattle, exactly on schedule, I was so relieved to see it all in perfect condition. We were able to get our new office up and running in record time, which is huge for a tech company. No downtime, no lost data, just smooth sailing. If your business needs to move valuable tech or any sensitive materials, you absolutely HAVE to use United Prime Van Lines. They really know their stuff and made a potentially disastrous situation completely stress-free.
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United Prime Van Lines company providing excellent services for customers. Long-distance (out of state) excellent moving service. We provide storage service and full packing service. Discounts for seniors, veterans, Fair price and great service. Get your quote for free now.
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