Review Time
After reaching out to the service, our contact was a representative. We accepted a quote and discussed the pickup details, which were set for Friday, 5th December. The company involved was another entity. Then issues began; the representative contacted us to say the goods needed to be collected on Tuesday, 2nd December. I expressed that this was much earlier than we had planned, and I felt pressured into agreeing to the Tuesday date under the threat of losing the collection. We had already paid a deposit of 288.00€. During this conversation, storage was never mentioned. We did not hear from the company until the following Monday, after I reached out for updates. The driver later informed us that collection would be at 12:00 noon, but then changed it multiple times, finally arriving at 21:05 hours, which is unacceptable. Not only was this late, but only one person showed up when our contract clearly stated two were needed. My partner, who has health issues, had to assist with loading, which is not acceptable. The driver also stated the delivery would be on Wednesday, 3rd December, while the contract indicated it would be between Tuesday, 9th, and Thursday, 11th December. I spent the following days trying to reach the representative, who was rude and unhelpful, incorrectly claiming we requested storage for our goods. He twisted the contract details and blamed us for miscommunication. We received no emails explaining the situation. After returning on Monday, 8th December, my partner was told the goods would arrive the next day, yet we ended up paying extra for storage that we never arranged. When my partner called the driver for confirmation, he was told delivery would now be on Wednesday or Thursday. Again, no specific day or time was provided. I sent an email to both the representative and the driver stating that if the goods were not delivered by Thursday, 11th December, I would report them as stolen. As of 13:30 hours on Wednesday, 10th December, there has been no contact from either party, leaving us with less than 24 hours for delivery. Overall, this has been a very disappointing experience, and we feel let down.
While the initial consultation and scheduling were satisfactory, the overall experience was marred by miscommunication with the service provider, leading to disruptions and a combative attitude from the mover. My agent was unavailable on moving day when issues arose, and the fee structure seemed unfair, impacting the mover's service quality. The vehicle was not as described, and communication from the driver was poor and at times disrespectful. This turned what should have been a manageable day into a stressful ordeal. I ended up paying extra to another driver for items that could not be transported. Overall, I felt let down by the service and would not recommend it.
The service was a complete mess. They arranged to collect several items in one location and transport them to another, but the driver arrived late and demanded more money, despite prior agreements. They left without taking the items, and the company offered no solutions. I'm still waiting for my deposit refund.
After reaching out to the company, our main contact was a representative. We agreed on a quote and discussed the pick-up date, which was set for Friday. However, we were then told that the goods needed to be collected much earlier. I expressed my concerns, but the representative pressured me into accepting the new date, threatening that our goods wouldn't be collected otherwise. We had already paid a deposit. Communication from the logistics provider was lacking, and after multiple delays and changes to the delivery schedule, we ended up waiting for hours. The delivery was also understaffed, going against what was promised in our agreement. I faced rudeness when I reached out for updates, and the representative falsely claimed we requested storage. Despite our complaints, we were charged for additional storage fees we never agreed to. The entire experience has been extremely frustrating and disappointing.
I hired a representative to move my piano, which cost a significant amount. While he was pleasant, the equipment used caused damage to my piano cover. The company's policy on damage claims is inadequate, and I'm currently struggling to arrange a refund for the damages incurred. I would advise against using this service.
I wholeheartedly recommend this service. Moving can be stressful, but they alleviated a lot of that pressure. The service was efficient and met all expectations. The team was friendly and professional, equipped with everything needed for a smooth move.
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