Review Time
Do NOT trust this company with your belongings.
I originally left them a good review because the customer service and pickup seemed fine, but that was a huge mistake. I’m updating this after seeing how they actually handle your things, and it’s a complete nightmare.
I moved from another country to California. I purchased all my belongings four months before my move to Virginia and I paid United Prime Van Line, including two months of storage, expecting my belongings to be kept safe. Instead, what I got back was shocking. My bedframe was completely broken. My brand-new mattress was ripped apart and destroyed. Multiple other items came back damaged, ruined, or in terrible condition. This isn’t just “wear and tear”this is careless, unacceptable handling of someone’s personal property. It honestly feels like my belongings were treated with zero respect. You trust a moving company during a stressful time, expecting them to protect your things. This company failed at the most basic level. I paid them to store and move my items, not to destroy them. Now they’re not taking responsibility of forget the rest of my belonging just my bed-frame and my mattress.
I would never use them again, and I strongly warn others: if you care at all about your belongings, do not take the risk with this company.
Do NOT trust this company with your belongings.I originally left them a good review because the customer service and pickup seemed fine, but that was a huge mistake. I’m updating this after seeing how they actually handle your things, and it’s a complete nightmare.I moved from another country to California. I purchased all my belongings four months before my move to Virginia and I paid United Prime Van Line, including two months of storage, expecting my belongings to be kept safe. Instead, what I got back was shocking. My bedframe was completely broken. My brand-new mattress was ripped apart and destroyed. Multiple other items came back damaged, ruined, or in terrible condition. This isn’t just “wear and tear”this is careless, unacceptable handling of someone’s personal property. It honestly feels like my belongings were treated with zero respect. You trust a moving company during a stressful time, expecting them to protect your things. This company failed at the most basic level. I paid them to store and move my items, not to destroy them. Now they’re not taking responsibility of forget the rest of my belonging just my bed-frame and my mattress.I would never use them again, and I strongly warn others: if you care at all about your belongings, do not take the risk with this company.
My mom contacted the company for a quote and spoke with their rep. She reached out to me and upon further conversations, my brother and husband decided to move her. She informed him she was going in a different direction and he decided to ignore her and call and text me twice as if to change her mind. When I explained I was on a call, and that my family was completing the transport he commented "oh well that's different". I said I was surprised that since she had previously spoke with him and provided an answer, why he would call me. He hung up in my face. I replied to his text messages and providing warning for anyone who might have an interest in working with them or their rep.UPDATE: in response to your reply since I mention it was my MOM who made the original contact and per guidelines here we can't mention names I do indeed have a screenshot of both the text messages and audio messages from your rep. Let me know if you'd prefer to see AND hear these.
This was my first time using a "professional moving Company. I did contact several companies for estimates. I believed I had researched enough, and picked United Prime Vanlines. My initial contact was Daniel in sales. He was very thorough. He requested pictures, and we went over all my household goods (pictures, sizes, number of boxes, totes, etc). I felt the inventory and contract with price was good. I expressed over and over that my fear would be I'm given a price, and pay the payments as required, but then to get charged more at the time the movers picked up my goods. I was assured that would NOT happen. Then it did. The packers on pick up did not pack the truck efficiently. The driver of the pick up truck said I was over in space. I was supposed to be 1600 cubic feet, but now I was 1800 cubic feet. Plus I had several moving bags and they are not regulation, so I would be charged an additional $400.00 for boxes that those items needed to be put in at the warehouse. All my household goods were in the truck and my mattress was strapped to the back of the outside of the truck. I was told I had to pay an additional $1600 dollars which included an extra $159.00 for gas because I was over 200 cubic feet. I had to agree to it, we HAD to move. Then upon arrival of the final delivery truck to my storage unit a 2000 cubic foot truck was only half full. If I had 1800 cubic feet of items it should have been at least 3/4 full. Then the items that were supposed to be boxed (that I was charged for were not boxed) Everything was as it went into the original truck. We have our stuff. Somethings were damaged, but at this point I just want to be done with this company. This was a cross country move. I do not recommend United Prime Van Lines. I am not a spam review, I was a real customer. My review is true and an real experience with United Prime. Read other reviews and you will recognize for yourself that this is sadly not an uncommon experience or fake..shame on this company.
REALLY BAD SERVICE!I had a very poor experience with United Prime Van Lines. After paying the full amount upfront, my shipment to Canada was delayed due to issues on their end.My customs documents were approved by CBSA within one hour, but the company was unable to proceed with delivery and communication was frustrating and unhelpful. I felt blamed for issues that were not caused by my paperwork.Based on my experience, I would not recommend this company for cross-border moves.
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United Prime Van Lines company providing excellent services for customers. Long-distance (out of state) excellent moving service. We provide storage service and full packing service. Discounts for seniors, veterans, Fair price and great service. Get your quote for free now.
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