Review Time
**1-Star Review – COMPLETE NIGHTMARE – SCAM ALERT! AVOID AT ALL COSTS**
This is hands-down the worst experience I’ve ever had with any relocation or shipping company. Universal Relocations and Aeon Shipping have turned what should have been a simple move from Mumbai to Dubai into a 90+ day disaster, financial blackmail, and massive property damage.
Here’s the ugly truth:
- **Arjun** from Universal Relocations was the salesman who convinced us to go with them. He was super friendly, promised everything would be smooth, quoted a “fixed all-inclusive price with no surprises,” and assured us delivery in maximum 25 days. We trusted him and paid the FULL amount in advance.
- **Santhan** (also from Universal) kept reassuring us over calls and emails that the shipment was on track, “just a small customs delay,” “vessel arriving next week,” etc. Month after month of empty promises.
- Then Aeon Shipping (the actual carrier/partner) took over and started the endless rescheduling game: “delivery next week” → “sorry, next week” → “maybe end of this month” → repeat for over three months now. Zero real updates, zero responsibility.
We are now well past **90 days** (shipment was supposed to arrive by early December), and my household goods are still god-knows-where. Because of their criminal delays, everything inside has suffered serious damage.
The absolute lowest point: After taking 100% payment upfront, they are now DEMANDING ADDITIONAL MONEY before they will release or deliver the boxes. This is straight-up extortion — holding our belongings hostage until we pay more.
If you are even thinking about using these companies — **RUN THE OTHER WAY**. Arjun’s smooth talk, Santhan’s fake assurances, Aeon’s endless rescheduling — it’s all part of the same dishonest playbook. They have ruined our relocation, wasted our money, destroyed our belongings, and shown zero remorse.
**Zero stars. Total scam. Stay far away from Universal Relocations and Aeon Shipping.**
Save yourself the heartbreak and financial loss that we are now suffering.
I shipped two suitcases with universal relocations from California to India out of which one of them was misplaced by them before it reached their New Jersey facility before it could even be loaded on the container. Don’t trust them with important goods. Their insurance is useless because it only covers anything beyond a 250 dollar deductible. So if you loose anything they’ll only compensate you with the remaining 250 dollars for the entire suitcase lost. My suggestion, pay that extra money on the flight to carry the suitcases with you for peace of mind.
Terrible company to work with. They came to pick up my items on September 9th. I had every tub opened so we could list and itemize everything in them. The crew stated that they didn't need to do this even though I was already charged for this. The guys put the tops back on my tubs and loaded them on their box truck.
Eduardo of Relive Global stated my items would be in Costa Rica before October 3rd. After reaching out a few times and having my CR realtor reach out, I learned my items were sitting in Houston for weeks. They weren't weighed or measured. My realtor was told there was a delay due to an over accumulation of products from a winery. Then I was told I needed to send them a list of my items even though their people chose not to itemize my open tubs. I was originally charged for this service.
I had to continue to reach out the Relive Global and Universal Relocations for answers and the status of my shipment. If I knew they had too many other shipments to handle I would have chosen to work with another company.
I didn't receive my items until after the appointment time on November 5th.
After the multiple delays and issues, I deserve a partial refund.
UPDATE: Here's Shabaz's response to me after my Google Review.
Dear MarQuita Anderson,
As informed earlier, you have not signed up with an agreement with our company for your move. We have been contracted with the company with whom you have an agreement with directly. As such, we are in no commercial terms with you and there is no resolution to be provided from our end.
To reiterate, we (Universal Relocations INC) have never requested any booking deposit nor any extra charges from you.
Kindly take it up with the company you have a commercial agreement with.
Thanks,
Shahbaz| Operations Manager
Consider alternatives! Their primary focus is on maximizing profits, often neglecting the needs of customers. The representative behaves like a typical used car salesman. I strongly advise steering clear! You've been cautioned. Concepts like customer retention and lifetime value seem unfamiliar to them. A complete waste of time and money!
We had an excellent experience with this company not just once, but twice over a decade. This reflects more than just commendation for the service—though it was consistently friendly, professional, efficient, and responsive throughout the entire process. Every question we had was answered promptly, and our belongings arrived safely and on schedule. A special acknowledgment goes to the coordinator, who was incredibly supportive and always available to take our calls, even with the time difference. Their dedication and reliability truly made the experience seamless and stress-free.
It would have been beneficial to know the timeline during the booking of the packages. I sent them in June and received them in November, which was quite surprising. However, the overall experience was smooth and easy, and everything arrived undamaged.
An excellent team ensures satisfied loyal customers. The location has an outstanding team that handles everything seamlessly. Starting with the sales representative and the mover coordinator, both provided clear explanations and simplified all necessary documents. The packing crew was also exceptional, handling the goods with care. I'm pleased to do business with this relocation service.
As a returning customer for international relocation services, I genuinely appreciate their offerings. The team is knowledgeable, efficient, and polite. Special thanks to the move coordinator who was exceptional, guiding me through each step and promptly addressing my questions. The moving team did an outstanding job, making a challenging process much smoother. Additionally, the sales team was very supportive in drafting the contract and ensuring everything was executed as per my schedule. I highly endorse this service for their remarkable support.
We yesterday shifted our home from OMR,Chennai to Aruppukottai thru Universal Relocations.They are not just simply packers and movers;Real trustworthy relocators. This company was introduced by our relative -Chief Union Bank Manager.From introduction to inception of relocation Ms Santhiya was keen to help us in planning and executing the job even though the weather was adverse due to Montha cyclone.We thank her and the entire team
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Universal Relocations is the preferred relocation partner for International & Domestic relocation in the United States, India, Europe & Beyond.
Universal Relocations is known to be an efficient and reliable solution to hundreds of thousands who have relocated their belonging to and from USA, India, Europe and Beyond. Our company was founded in 1998 and is proud to say that we have evolved into a professional organization employing a team of more then 150 members. Our accreditations within the industry standout within several organizations including the IAM, FIDI, AMSA, ISO & IPATA.
Most importantly, Universal Relocations is capable of offering our clients a true Door to Door Experience. Just ask us if it will actually be our crews and truck providing your pickup and delivery. Yes, we have 5 offices around the U.S. And 6 within India! Therefore, if you live within 1000 miles of any of the following locations with in the U.S., we will indeed have our crews providing the pickup or delivery:
Are you looking to relocate from the USA to India? This is an exciting venture, and one of the most interesting experiences you can have in your life. India offers great features and benefits for non-residents Indians that want to returning back to India for permanent settlement or for work, which is why you may want to check this out. Naturally, you will have lower living costs, and you will be able to enjoy your time as you explore a new culture and slowly become a part of it. But it can be hard to ship to India, and that’s why you need to hire Professional International Relocation Company.
The best help you can get when you do baggage shipping to India is a company like Universal Relocations. We can help you ship items from one country to another in no time. We have a lot of experience when it comes to moving few boxes or entire household goods including furniture’s with little to no effort.
We put a lot of work into shipping furniture to India as well as other countries. Our customers can easily start shipping boxes to India in no time, and we are heavily committed to bringing in great value for the money in no time. Our team offers some of the best, cheap rates shipping boxes and a variety of other items. We know how challenging and tricky it can be to ship items on your own, especially if you want to do that internationally. But when you are moving to India there’s no room for error. Our team will be more than happy to offer you all the help, assistance and support that you need during this process. Granted, there are always going to be some sort of challenges and situations that you have to endure. But working with us will offer you all the help you need if you want to ship to India!
We put a lot of work into making sure that all your items are handled adequately and with the best possible focus and value. Nothing is impossible when you work with us, and that’s why we are always more than happy to assist. Our team is here to help you relocate even the larger items from the US to India fast and easy.
Security and safety are our main priority. All items are carefully packaged to ensure that nothing will break regardless of the situation. Nothing is more important than keeping your items safe, and you can count on our team to offer you all the assistance and help that you may need.
Contact us now and let us know what you want to start shipping to India. We have the means and help you need in order to complete the process properly. Universal Relocations can easily help you relocate fast and in a meaningful way without any effort. We understand all the potential challenges and problems that can appear from relocating, and we are always here to ensure that you can get all the support you need. Get in touch with us and let us help you move from the USA to India today!
Parsippany, NJ
Alpharetta, GA
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Dallas, TX
Gaithersburg, MD
Likewise our crews in India are based out of our following locations:
Chennai,
Hyderabad
Bangalore
Pune
Mumbai
New Delhi
Federal Motor Carrier Safety Administration (FMCSA). Our MC# is MC-836909-C. Our US DOT# is 2428388.
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