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urbanbilling.co.uk

urbanbilling.co.uk

3.5
3.5 Based on 21 reviews

At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, tr...

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Average Rating

3.5

/
5

21 Reviews

5 Star
57%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
33%
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All Reviews

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Review Time

Chantelle Mccarthy
I don't normally leave reviews but I think people need to know that this company are very obviously

I don't normally leave reviews but I think people need to know that this company are very obviously fraudulently creating accounts and frightening people into believing they own hundreds of unpaid bills! Absolutely appalling behaviour and zero proof of any contracts or agreements made. I just want people to know and to challenge them.

I have also reported them to the ombudsman.

1
Date of experience: Jan 26, 2026
Chantelle Mccarthy
I don't normally leave reviews but I…

I don't normally leave reviews but I think people need to know that this company are very obviously fraudulently creating accounts and frightening people into believing they own hundreds of unpaid bills! Absolutely appalling behaviour and zero proof of any contracts or agreements made. I just want people to know and to challenge them.I have also reported them to the ombudsman.

1
Date of experience: Jan 26, 2026
Shirley
The customer service team demonstrated…

The customer service team demonstrated exceptional responsiveness in promptly investigating and rectifying an unauthorized billing error following my complaint. The unauthorised account was successfully closed, and the bill was canceled in a timely manner.

5
Date of experience: Jan 21, 2026
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Peter Heath
Yves was Great in handling my problem.

Yves was Great in handling my problem.Thanks Yves

5
Date of experience: Jan 15, 2026
Summer Rose
Lots of miscommunication.

Not very understanding of individual circumstances. Not good communication with other staff that I have already spoke and made an agreement with. Giving lots of different answers so not sure which one to listen to.

1
Date of experience: Dec 16, 2025
Daniel Ugbede
Great customer service experience

Great customer service experience. Wonderful reception, effective communication and swift recommendation and solution to my inquiry. Overall 10/10

5
Date of experience: Dec 08, 2025
Consumer
Worst company i have ever used…

Worst company i have ever used, recommend to stay away!! Constant charges, no solution. They have taken money out of my account without authorisation.

1
Date of experience: Dec 02, 2025
Tanya parker
Shocking

Shocking, tricked into signing up and now receiving treating emails.

1
Date of experience: Dec 01, 2025
Sarah Thompson de Miranda
Great service from Yves

I don’t normally leave reviews but Yves was so helpful, kind, calm, polite and solution focused that I must praise him for his level of customer service. Thank you Yves!

5
Date of experience: Nov 26, 2025
Cora Hill
He was very helpful and very good and…

He was very helpful and very good and polite and knew what to do, I was very satisfied how he sorted it out for me .

5
Date of experience: Nov 21, 2025
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Business Details

  • At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs.

    We’re committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support.

    We also believe in doing our part for the planet. That’s why we’ve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025.

    Whether you’re a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.See more

  • email hello@urbanbilling.co.uk
  • call 08081646428
  • language https://urbanbilling.co.uk

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