us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Not buying much
size chat is not clear

size chat is not clear. Model wears Uk size or US size?? some go by LMS sizes. some go by numbers.. so confused.

3
Date of experience: Dec 10, 2022
Ming Su
Fast shipping

Fast shipping! I got my package in 2 days! Great outerwear!!!

5
Date of experience: Dec 10, 2022
Tian Chen
Missing items in my purchase

Missing items in my purchase, send email 3days ready and no body respond It

1
Date of experience: Dec 10, 2022
Phil
Store staff at Pentagon city were…

Store staff at Pentagon city were awesome. Sorry, can’t remember names. I ordered my jacket online, but wouldn’t have unless had the chance to try them on and great staff at Pentagon city.

5
Date of experience: Dec 10, 2022
Daniel Adams
I tried to exchange cause it was too…

I tried to exchange cause it was too big a return and I never get any messages from Superdry and I have to fallow a claim trough my credit card

1
Date of experience: Dec 09, 2022
Brian Ng
No customer service whatsoever

No customer service at all. Made an international call to UK, no response. Emailed customer service 2 weeks ago, no response. Requested a chat, no response. Why the hell you sell your products to the USA? There is not even a phone number to call, even there is one, you never call back your customers, you just don't care about your customers. Avoid buying from superdry, you will be super happy for doing so. You have been warned!I am now consider disputing my purchase with my credit card company. I am not paying for a defective jacket.

1
Date of experience: Dec 09, 2022
Nicholas Sloan
Did not deliver to correct location

Did not deliver to correct location. Did not send confirmation of package delivery from superdry email, only from UPS. Lack of communication about my order in general.

1
Date of experience: Dec 09, 2022
Nedia DeBrito
Super service .

Super service .. quick and efficient

5
Date of experience: Dec 09, 2022
Daniel K
Great first impression

Live the style and quality. Fit is fairly good too. Just wish it wasn’t so wrinkled when it arrived. Other than that my first experience with superdry was great

4
Date of experience: Dec 09, 2022
Emilio Romero
Very good service and good coat quality

5
Date of experience: Dec 09, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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