us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Beau
I lost my package with no responsibility

1
Date of experience: Sep 15, 2021
Kandis Ferdinand
Hoodie Game is tight

Excellent quality, fit and design. Hoodies looked JUST like the photos and my nephew loved them. When I look for quality clothing Superdry is one of the first places I go to

5
Date of experience: Sep 15, 2021
I would like to see plus size women's…

I would like to see plus size women's Parker and coat's please l have to buy men's superdry everest Parker coat's because women's Parker coat's are too small. Other than that love my superdry everest Parker coat's keeps me very warm and dry.True CustomerDS

4
Date of experience: Sep 14, 2021
Patrick OBrien
Brands images online are somewhat…

Brands images online are somewhat deceptive when it comes to the actual look of the garment. Regularly trims/collar linings on shirts aren't shown well in their heavily "lifestyle" focused product images making it really easy to get something you're not satisfied with. Rather than focusing on really stylized shots of models wearing the product I believe the brand could do a much better job of presenting accurate imagery of their product online.

3
Date of experience: Sep 14, 2021
Ashanti Doris
The placement of the logo on the white…

The placement of the logo on the white & black one I got felt alittle too high on my chest the way it was fitting, but otherwise I love it 👌.

4
Date of experience: Sep 14, 2021
satya aditya vasireddy
Perfect fit and quality

Perfect fit and quality. Highly recommended

5
Date of experience: Sep 14, 2021
Sharon
People rave about this brand so I…

People rave about this brand so I decided to try it out. I ordered a jacket online but went in store to see the sizes first. I tried everything from M-XXXL and found L was the best fit. The jacket arrived in L, but it felt like a S. I returned it but am nervous to order again bc I don't what the true fit will be like.

3
Date of experience: Sep 14, 2021
AMANDA
Very high quality coats

Very high quality coats. Quickly shipped & free returns. So glad I found this brand!

5
Date of experience: Sep 14, 2021
TinyAptMarie
Great Quality and Style, a fussy experience, however

I like the quality of the SuperDry sweatshirts. My son loves the style. Using their website, however, is confusing. My son really wanted a particularly stylish sweatshirt, but apparently it was only being sold on the UK website and not the US website. It isn't clear at all that you are shopping any particular country page until you've already put things in your cart and are ready to check out. So we had to restart our online shopping at that point. Our order was shipped from the UK, so I don't understand why item availability was different based on where we live when the products come from the same place.The Superdry experience, both website and store (Cambridge, MA), seems to be one of making things a little more difficult to access to increase the desirability, like putting a velvet rope across the door. They put a sale sign out front, but you can't tell what is on sale in the store. Some of the clearance stickers are accurate, and others have another deeper discount that will ring up at the cash register. The lighting is SuperDifficult and insufficient, but it looks cool. The staff are wonderful and I very much appreciate how helpful and friendly they have been with us!Everything else is a little fussy with SuperDry, including the fact that the sweatshirts must air dry. But it isn't too fussy, we will continue shopping there!

4
Date of experience: Sep 14, 2021
Mrs Dana Kay
Difficulty to get the support online or…

Difficulty to get the support online or via the phone.

3
Date of experience: Sep 14, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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