Review Time
No response from the customer help center at all until more than a day later. That is, there is no way I can cancel the purchase at all except the cumbersome returning process for international shipping. Even though I contacted the team literally only a couple minutes after the checkout. This is a substandard practice of business that I have never experienced from at least one of the relatively well “known” clothing sellers. This type of suspicious /questionable pracrice drives away customers. I will never buy any products from this unethical business which essentially disables cancellation even after just a few minutes of hitting checkout button, where obviously they lied about the shipping. Or, just absolutely and recklessly negligent service in customer help/service system.
Your website isn’t easy to navigate for specific items. The search engine is not very good at finding fairly easy items, like grey men’s sweatshirts. I couldn’t click on an item in my basket to take another look at it, so I had to scroll through all the items in the general category again. Then I didn’t like that it took about 24 hours for any email confirming I had placed an order. I thought maybe it didn’t go through. Item arrived as expected.
I ordered a pair of shorts via Superdry's website. I ordered the same size as my last pair of Superdry shorts. The new shorts were delivered but the sizing was not the same as my older pair. These new shorts fit one size smaller. It was easy to return the new shorts, but I made a mistake! My order of record in your system said my new shorts were a size ten. I thought that was a mistake because I didn't notice on my new short's paper tag that they were US size 6 and UK size 10 ! I sent the shorts back and then emailed Superdry's customer support. Thank you for making it easy to find the right email address. Thank you for the free return via the UPS label.James emailed me right back stating that I would get the right size--US 8 and UK 12. I received a confirmation email super fast from Superdry saying this same thing.I love your clothing! Thank you for making such well made and stylish women's clothing and for having super excellent customer support.
best part i like about superdry is that the products are relatable and truly represent me as a consumer. jcrew for the college preppie look, abercrombie for it’s all-american look, gap for the rest and superdry for the non-conformist and cool that expresses a vibe that says “i’m just casual, woke up like this, and don’t take long to put together.”
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