Review Time
Purchased a 2 pack of ski socks. The socks arrived with a store security sensor through both pairs of socks. I emailed the company with a photo attached, I received a response a day or 2 later. They said to mail the socks back and they would send out a replacement after they received my return. Thats not very helpful since my ski trip was 3 days later. Needless to say I had to purchase somewhere else.Not very good costumer service if you ask me. Very inconvenient solution on their end.I will most likely not shop with them anymore
As far as products are concerned, design, pricing, and quality; there is no doubt that it is with high excellence. Significantly, however, shipping and delivery needs a little improvement especially the tracking and transit time. Above all, I strongly recommend Superdry to others.
I have been buying Superdry for several years. The quality of product is amazing, styles are unique, and love the product technology. Sizing runs small and always had a problem ordering the right size, but they have added a sizing chart that you can add your dimensions and they will tell you what most people order and recommend a size for you... awesome! Love this feature. Shipping is always quick and they have great branding on packaging, hangtags, and logo placement on product. Returns are easy and customer service always quick to resolve any issues. I really like this company.
Product is high quality. Item description and photos are detailed and accurate. Some items could use more photos from different perspective. Shipping is fast. Order process is simple. Website is easy to navigate. Return process is simple. If it is not available already, please provide a return bar code that can be scanned at UPS store for users who do not have a printer.
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