us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Nitsa
Order was never received

Order was never received. The sales rep sent the order to an address that was not on our account. When we contacted her about the mistake, we were told customer service would reach out. They asked for us to retrieve the package from an unknown address. Unfortunately, we cannot review the product because it was never received.

1
Date of experience: Sep 29, 2025
Lynn Vaden
Great product!

Great product!! Great customer service!

5
Date of experience: Sep 29, 2025
Christopher C
The pen rights great and feels great

The pen rights great and feels great. On most thou our logo wasnt strait. Need to get that cross eyed dude off the printer guys lol.

3
Date of experience: Sep 29, 2025
Kate
I received someone else's order

I received someone else's order, and customer service isn't responding to emails.

1
Date of experience: Sep 29, 2025
JACLYN BACHOR
Excellent customer service!

Super customer service to produce and deliver a fabulous customized product. Delivery was perfect for our special event!

5
Date of experience: Sep 29, 2025
Sandra Sokol
Calendars were ordered and paid for…

Calendars were ordered and paid for months ago. I got a call in early Sept from Karen who found my order and checked on my logo. I gave her the go, and never heard about them again. I had to reach out again to find out where they are. She said she turned it over to my account manager. VERY FRUSTRATED!

1
Date of experience: Sep 29, 2025
JULIE RECKER
The wrong pens were ordered

The wrong pens were ordered. Wanted a click pen. An Aloha Soft Touch in red. Received a gel pen, gray with red on it and the printing didn’t even have my phone number on it. Totally disappointed. Called and Joe said there was nothing he could do for me. Guess I will not be ordering again. Also ordered mini calendars and he couldn’t even tell me when those will be delivered. Wish I got an email to check to make sure order was correct. Hope my calendars will be correct!!

1
Date of experience: Sep 29, 2025
The sample pen sent to us sealed the…

The sample pen sent to us sealed the deal. It was exactly what we wanted. The process was so easy ordering and receiving the pens.

5
Date of experience: Sep 29, 2025
Adam Horton
Just the quality of the pens is…

Just the quality of the pens is AMAZING!!!!

5
Date of experience: Sep 29, 2025
Mary  Weber
Very nice pens

Very nice pens, reasonably prices, easy to place order on line!

5
Date of experience: Sep 29, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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