us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

TERRI PAGE
you are great

Dealing with Pens.com for years never been disappointed

5
Date of experience: Sep 28, 2025
Ron Redlinger
Excellent Customer Service

Hiba provided excellent customer service. She was patient with our requests and found ways with her team to provide a excellent product

5
Date of experience: Sep 28, 2025
Rosemary Conway
Very good quality, helpful staff. So far, so good.

Hi, my experience is very good so far. I am still waiting on a third box of branded pens, but otherwise it's been a pleasant experience.

4
Date of experience: Sep 28, 2025
Juana
Quality You Can Expect

Order went exactly as expected. On time - no issues, price was as agreed upon.

5
Date of experience: Sep 28, 2025
Valued Customer
MALLORY WEST IS NOTHING SHORT OF…

MALLORY WEST IS NOTHING SHORT OF AMAZING!!!! She took my order and when she told me she would call me, SHE CALLED ME EXACTLY THEN!! Every question I had, she answered!! When I left a VM message, she ALWAYS RETURNED MY CALL THE EXACT SAME DAY!! Doesn’t get any better than that!!!!

5
Date of experience: Sep 28, 2025
James
Quality Pens

I have dealt with Pens.com for several years. I have always found their product and turnaround time to be excellent. This time was no different. Kudos to their representative Aziz Chaaben who was very helpful in helping me design the pen I wanted. I'll be back when I need more pens.

5
Date of experience: Sep 28, 2025
Tammy Cox
Always great product and service

5
Date of experience: Sep 28, 2025
B Limbocker
We liked the color selection

We liked the color selection, style, and the quick service.

5
Date of experience: Sep 28, 2025
STACEY
We love the quality

We love the quality and for the most part, the pricing we receive.

5
Date of experience: Sep 28, 2025
Gigi Erickson
Quick Service

I had the pens in had 2 days after I ordered them! That is an amazing turn around. And the pens are beautiful.

5
Date of experience: Sep 28, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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