us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Laura
Got exactly what I ordered

Pens came in quickly and looked perfect!

5
Date of experience: Sep 08, 2025
Sandra Smith
Key Chains

Love these key chains with so many attributes!

5
Date of experience: Sep 08, 2025
JOSE PELAEZ
Great service

Great service

5
Date of experience: Sep 08, 2025
Chad Kelley
I was sent a discount code but when I…

I was sent a discount code but when I tried to order with it, it did not work. I emailed my issue with no resolution. I have never used pens.com and guess will not be.

2
Date of experience: Sep 08, 2025
Joan B
The pens are good quality and the logo…

The pens are good quality and the logo looks great.

5
Date of experience: Sep 08, 2025
JIM COLLINS
The print on the sunglasses I got did…

The print on the sunglasses I got did not come out well at all. Some were dark, some were light. All of them the picture was missing details.

1
Date of experience: Sep 08, 2025
A satisfied customer
Customer Service that is alive and well!

From beginning to end the experience of creating the tee I wanted to send my brother for his birthday was excellent! I would recommend pens.com to anyone wanting to design a custom tee for themselves or someone else.

5
Date of experience: Sep 08, 2025
Naomi J
Overall, Great Qaulity

Overall, I'm very happy with the quality of the pens. However, I'm not happy with the shipment. I received pens that had ink all over them and alot of them where already clicked open. I think there may need to be an improvement with shipping and packaging for large orders.

4
Date of experience: Sep 08, 2025
LAURIE HANCOCK
Service Rep was very personable and…

Service Rep was very personable and helpful; Reasonable costs; and very fast service. Quality pens. Thank you

5
Date of experience: Sep 08, 2025
Michael
Horrible company

Horrible company! I went online and placed an order. The site walked me through the process of selecting the product I wanted, filled out the order and made payment.I received 2 dropped calls from the company but no message was left on my voicemail. 3 days later, I tried to check my order status and was told the item I ordered was not in stock! How can a company take an order and grab payment and 3 days later tell you it is out of stock? They then told me that it would be 5-7 days to get the credit back to my credit card. I finally had to speak with a supervisor to get my money back! Wasted my time and I ended up having to go to another company and pay rush shipping to get my order in time.

1
Date of experience: Sep 08, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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