us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Review Time

Thomas Scally
Be careful

First off I didn't like that you charged an extra for for tariff. This should have been absorbed by your company. Second I ordered 1000 pens and to date only 500 have arrived. Of those 500, they write well however the red cover over the gel tip is hard to get off.

3
Date of experience: Sep 07, 2025
Customer service is outstanding.

My customer service rep made everything go smoothly. She was prepared to answer questions, spoke clearly, managed the artwork comps and followed up every step of the way. I was happy and will order again.

5
Date of experience: Sep 07, 2025
Michael Georgiades
We love the styling of the pen

We love the styling of the pen and how well it writes. The flashy copper color gets them noticed by our clients too.

5
Date of experience: Sep 07, 2025
FRANK MECCIA
I was pleased with the prompt delivery…

I was pleased with the prompt delivery of the items. They will serve as effective handouts for our company. However, I have two concerns to address. First, I anticipated receiving an assortment of colors, yet only one color was provided. Second, during packing, several items had the battery tabs dislodged, resulting in the lights being activated. Consequently, the majority of the batteries were nearly drained. It is essential to enhance quality control measures to prevent such issues in the future.

3
Date of experience: Sep 07, 2025
Mary
Knowledgeable & friendly customer service

The order taker was very pleasant and knowledgeable. Although the pen I wanted was out of stock the order taker found a suitable alternative.

5
Date of experience: Sep 07, 2025
John Simmons
Easy process

Easy process. Correct order.

5
Date of experience: Sep 07, 2025
Pioneer Tech
Product was as described and came in a…

Product was as described and came in a timely manner.

5
Date of experience: Sep 07, 2025
Dawnetta Adams
Good quality pen for the price

Good quality pen for the price! Arrived pretty quickly, too

5
Date of experience: Sep 07, 2025
JOANNE Y
Pen Reorder

The reorder transaction for the pens was simple and smooth. We needed to make one adjustment to the printed wording; proof was back in no time. Pens were processed and shipped in a timely manner. Five stars to Terryann our Sales Rep for the great turnaround time and communication. Our members love the pens and always asking if they can take it with them!

5
Date of experience: Sep 07, 2025
Vicki
Great product & price!

Great quality pens engraved with exact wording made in fast time period & delivered nicely, I've had so many wonderful pens made through Pens.com, great company!

5
Date of experience: Sep 07, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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