us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Karen M.
Fast and Accurate

Our rep was friendly and helpful. The pens we ordered for our event look sharp and the engraving looks great! Thank you!

5
Date of experience: Sep 01, 2025
CHRIS H.
Exactly What I Ordered

The order was easy to make and very clear on what I was getting. I received exactly what I ordered. My only request would be able to choose the quantity of the pen colors when ordering assorted colors.

5
Date of experience: Sep 01, 2025
DELROSE DOWNER
Your customer service representative…

Your customer service representative did a wonderful job. I wasn't sure about what I wanted on my pens. But Shanice gave me ideas and choices, she was very patient and courteous and cordial. She is a great person to do business with. My pens come on time, everyone loves them and I will be doing business with you in the near future.

5
Date of experience: Sep 01, 2025
Robert Tracy
Concerns

The pens were made of good quality, but i would have liked to have a dark blue with a gold or yellow writing. You didn't offer it. But i have since found a cheaper vendor who has the needed colors.

4
Date of experience: Sep 01, 2025
MARY J MCCOY
You had what we wanted at a good price…

You had what we wanted at a good price and we have already received them.

5
Date of experience: Sep 01, 2025
MICHAEL WATKINS
Did not send the right boxes

Did not send the right boxes. 4th time it has happened.Invoice came with another companies name and address. 4th time this has happened also.

1
Date of experience: Sep 01, 2025
ASIF AMEEN
This time I am happy that my order was…

This time I am happy that my order was completed.Last two times my order was cancelled by you guys. Lets see what happens next. l

4
Date of experience: Sep 01, 2025
Roberta Massey
Great Job

Good customer service

5
Date of experience: Sep 01, 2025
BONNIE LOGAN
We have dealt with Pens.com for many…

We have dealt with Pens.com for many years and never had a problem with them. Our order shipped out super fast and was exactly what we ordered. Engraved and all. Would highly recommend Pens.com to everyone

5
Date of experience: Sep 01, 2025
Carolyn  Dixon
They ar just as we ordered

They ar just as we ordered. They arrive as promised. EXCELLENT!!!

5
Date of experience: Sep 01, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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