us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Ruth Hilderbrand
Has prevented spams etc

5
Date of experience: Sep 01, 2025
Jim Barner
It was impossible to downgrade to…

It was impossible to downgrade to another protection level. Maybe this is by design.

3
Date of experience: Sep 01, 2025
Penny
Have not had any issues with any…

Have not had any issues with any viruses.

5
Date of experience: Sep 01, 2025
The website for renewal is a train…

The website for renewal is a train wreck. As an example, every license has its own billing information, even though they are all under one account. Navigation is a mess; there are multiple ways of doing things but one has to hunt for them and the meaning isn't always clear.Also, the antivirus product reports that the status has changed in Windows for startup scripts and it has allowed the change, but it never says anything useful whatsoever about what the specific change that it allowed was. The scanning interface is messy and restrictive.There are lots of other problems. ESET seems to have a good basic program (or so I hope), but interfaces are not their strength.

1
Date of experience: Sep 01, 2025
Elizabeth Steinle
I have tried to set video approval to…

I have tried to set video approval to always ask me first. but could not get that to happen. instead I see access allowed in the box on lower right of my screen. can you help me fix this?

3
Date of experience: Sep 01, 2025
Kian Shafe
I have been using ESET many years and…

I have been using ESET many years and have not have any problems .

5
Date of experience: Sep 01, 2025
Tony
I have used ESET security products for years

I have used ESET security products on my personal systems and have sold them as a reseller on business and individual systems for years now. I have never had any problems. As a TSR the impact is minimal and the protection seems better than all other competitors I've seen.

5
Date of experience: Sep 01, 2025
PHIL LACHNER
Pens and flashlights are great

5
Date of experience: Aug 31, 2025
PRESTON JORDAN
Order received.

Order received. Everything was fine.

5
Date of experience: Aug 31, 2025
Sherry Perkins
Bad Service

Went back and forth on the color of ink and when we chose the color of ink it still was a different color than we had requested. And instead of sending it the first time to production it was the second time I had to get someone who could do the bags correctly.

1
Date of experience: Aug 31, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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